In our communication with some successful sales people, it is not difficult to find some rules. In the face of customers, whether the salesperson's language is generous and decent, can it resonate with the customer, so as to draw close relationships with the customer, this will determine whether he can accept you from the bottom of his heart, close to and love your product. (Related
Sales tips)
1. Speak with sincerity.
Only sincere talents can win trust. First, we should learn as much upstream resources as possible from factors such as the company's customer base, industry, and enterprise scale, and communicate with our customers in a big situation, make customers feel that we are professional. Secondly, when we chat with our company manager, we will learn about this person's temper and hobbies. If this person is busy, after you define this customer as a quasi-customer, you can also tap into it to make some sweet words and learn from their assistants or colleagues. I think it will be of great help to your sales when you understand this. It is said that the first night of the US President Washington had to look at his interests and interests before meeting with the guests. Why not let us do it!
2. Give the customer a reason for purchase.
The key to final transactions is to always grasp the customer's needs and affordability and observe the customer's mentality. In many cases, we have done a lot of things and wasted a lot of time, but finally we have to wait. A small company only recruits one or two people, but we have been talking to him for a year from the beginning. In this way, the final deal will inevitably increase the difficulty and bring negative effects to the customers. Sometimes we get too quick and quick. When the customer promises or acquiesce, we tend to feel a little emotional when we don't cash in, so there will be obstacles in communicating with the customer. You need to know that what we do is actually sales. In fact, there are more components in the service.
3. Let the customer know that he purchased the product by himself.
People have a herd mentality. When recommending products, business personnel tell customers that enterprises or companies that share the same or the same situation have bought this product in a timely manner, in particular, his competitors buy this product. This not only shocked him psychologically, but also increased his desire to buy. Based on experience, this company will certainly buy more advanced products than its competitors when purchasing the same type of products, in order to combat the morale of the other party.
4. Enthusiastic salespeople are the easiest to succeed.
Do not send you a quotation when the customer asks about the product. Unless the customer's time is very tight, you will make a quotation. We should also say that we apologize. We would like to introduce you to the product, which may be visible to you this time. Let the customer always feel that you are passing by her, let her feel the feeling of unrestrained, like a stream of iron in the feeling of her. If the time is sufficient, it means that customers who have no need or no need should receive them with sincerity and enthusiasm. Who knows what position she is and what background she is; she has no requirements. How can she know that her husband has no requirements? How can she know that she has no senior title among her friends?
5. Do not be self-righteous in front of customers.
We are exposed to front-end clerks or personnel specialists who sometimes ask very naive questions. At this time, please do not think we understand everything, treat customers as dummies. This article is from the sales certification platform. You can immediately search for the word "sales". Many customers do not like that proud and deeply feel that they are very smart salesmen. If the customer is really wrong, be clever and let him know that other people often make the same mistake. He just makes the mistake that most people are easy to make. Many people stick two rules at home:
I. My wife will always be right. II. Even if my wife is wrong, she will execute the first rule. Outside, in the company, it will always be right if you make some changes to the word, and even if the customer is wrong, it is also our fault. I believe that you are not only a good new man, but also a good salesman.
6. Listen to the customer's words and understand what the customer thinks.
Some customers have clear requirements on the products they want to purchase. They should listen to the customer's requirements and meet the customer's needs, which will make the sales more smooth. On the contrary, if you want to sell your own products without interrupting the customer, you will get stuck in your ears.
7. What kind of service can you provide to the customer? Tell the customer and show it to the customer.
The customer not only hopes to receive your pre-sales service, but also hopes to receive good services, continuous calls, and holiday greetings after purchasing your products, will give the customer a good feeling. Do not make excuses for delay or failure to handle the customer's business, such as whether the gift is sent in time.
8. Do not slander others in front of customers.
Even if a competitor has one or more failures, do not slander others in front of the customer to raise themselves. This is very stupid and often leads to reverse psychology. At the same time, do not say anything bad about your company, complain about your company in front of the customer, and the customer will not feel relieved to put talent recruitment in a company that does not even recognize its employees.
9. When the customer has no intention of purchasing the product, never use the old sales tactics to put pressure on him.
Most of the time, the customer does not intend to buy your product. Will it take the initiative to retreat or continue to sell it to him persistently? A more appropriate approach is to move back and talk about things that interest the customer, or look for opportunities to visit again and give the customer a psychological preparation process for the purchase. Do not make a final decision immediately, after all, there is little luck.
10. attack the city.
The war of war has the cloud: the attack is the top, and the attack is the bottom. Only when you get the customer's heart, can she treat you as a partner and a friend so that your business will last longer and your friends will grow. Only when you make the customer a friend will you go wider and wider.
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10 tips for Champion sales
