Common problems in the use of Mango TV

Do you often encounter all kinds of problems when using Mango TV? Do not know how to solve? Here we will take a look at Mango TV use of common problems and solutions!

Q1: Prompt player version is too low or not installed, or only black screen or blank?

A1:1, please check the network connection condition, confirm the network connection is normal;

2, after the network inspection, refresh the page again, in the player area will appear flash official version upgrade and installation prompts and download the address of the link, then please click this link to enter the download page, according to the prompts download installation;

3. Mango TV uses adobe Flash player as a video player.

Q2: Screen card, prompted "Not connected to the server" or in the "Connecting to the server" prompt state does not move?

A2:1, display before playing, you can try to drag the progress bar backward;

2, in the playback display, you can try to drag the progress bar forward or backward;

3, if the above two points are invalid, then check the network connection status, confirm network connection and speed is normal;

4, when the bandwidth is relatively small (512K below) or network connection instability will appear when the picture card, users can upgrade bandwidth, or avoid peak watch video;

5, check whether the machine also open other video pages, whether to run the download program, such as: BT download, other Peer-to-peer software data exchange. It is recommended that similar programs be closed.

Q3: The video has a sound but the picture stops. or the image is normal but no sound?

A3: Remove hardware acceleration.

Q4: What do players have shortcut keys for?

A4: Currently the player can use "←" "→" Key control playback progress, "space" key control play/Pause, "ESC" Exit Full-screen mode.

Q5: Does the film have no sound or a small sound?

A5: Some films may be affected by the source of the film volume is small, the above problem may be due to the loud advertising voice, the volume of the film caused by less sensory contrast; Please check and properly adjust the volume of the page player and the local machine.

Q6: Watch video online too card, not fast forward/backward, drag progress bar invalid?

A6: It is recommended to try the following ways to improve the online playback effect:

1, after the closure of IE empty cache: IE browser menu: Tools-internet Option-delete files-delete all offline Content-OK;

2, suspend other download activities, such as: BT download, other Peer-to-peer software data exchange.

Q7: Full screen when only sound, screen display black screen or stuck?

A7: It is recommended to try the following ways to improve the online playback effect:

Exit the full screen first, right click on the player "settings-enable hardware acceleration", the previous check remove.

Q8: Watch video online too card, not fast forward/backward, drag progress bar invalid?

A8: It is recommended to try the following ways to improve the online playback effect:

1, after the closure of IE empty cache: IE browser menu: Tools-internet Option-delete files-delete all offline Content-OK;

2, suspend other download activities, such as: BT download, other Peer-to-peer software data exchange.

Q9: How do I collect videos and albums?

A9: First to log in, and then on the page to find the favorite video or album, the mouse moved to the video thumbnail will appear floating layer, click the "" icon can be. The collection of videos and albums is viewed and canceled in User Center >> collection management.

Q10: How to subscribe to columns and TV series?

A10: First to log in, and then find the page to subscribe to the column or TV series, the mouse moved to the column or TV series thumbnails will appear floating layer, click the "" icon can be. Subscribe to the column or TV play in the User Center >> subscription management to view, cancel.