Aliyun Enterprise E-mail delivery failed What's going on?

Aliyun Enterprise mailboxes may have failed to send the message, if you send a message Aliyun mailbox prompts sender address error, then you can use the following methods to troubleshoot.

　　Aliyun Enterprise E-mail delivery failed What's going on?

Enterprise Mailbox Webmail Send a message failed, you can refer to the following phenomena for troubleshooting:

Problem 1, login in the webmail test to the external mailbox letter failed, prompt: "Sender address Error", as shown:

Problem 2, when setting up mailboxes in the client software, the server parameters are correct, but the validation fails or the letter fails, as shown in the figure:

Or as shown in figure:

The above situation is related to the resolution state of the mailbox domain name, the where mailbox domain name displays "The resolution does not take effect", the mailbox function is not available may appear as above error message

Please make the following check:

1. e-mail domain name MX parsing, there is no correct set point to million network mailbox server, see "Enterprise Mailbox resolution setting method", will be the correct resolution set to be effective after the use of observation.

2. Whether the domain name business has expired, resulting in the existence of the domain name resolution has not been effective, please timely to the continuation of the business to DNS re-entry into force (generally 24 hours or so) after use.

3. If there is a DNS replacement, after the replacement in the new DNS server to be resolved after the effective use.

4. If you exclude the above situation, has set the correct domain name resolution, and local detection of the effective State, you can refer to the "Enterprise mailbox resolution status is not effective" approach to deal with.

　　Aliyun Enterprise Mailbox Domain name resolution setting method

1, if your mailbox domain Name resolution service (DNS) is Aliyun default DNS, and your domain name and your purchase of the enterprise mailbox under the same member ID, then you can click on the basic information page of the "Set resolution", or directly select the "Set Resolution" tab, the system will automatically complete the work of mailbox domain name resolution, You do not need to manually set the resolution after the operation completes. (Refer to "Enterprise Mailbox opening Guide" first step)

If you purchase the domain name and your purchase of the enterprise mailbox under the unified Membership ID, but the domain name MX Automatic resolution does not take effect, you can click the "check Domain name Resolution" button under the "Set Resolution" tab, the system will automatically check and update the state of your domain name resolution, the following process:

2, if your mailbox domain name and mailbox product is not under the same member ID, but use aliyun default DNS, you need to manually set up domain name MX Resolution in your domain Name service provider, the analysis is effective before you can use.

Resolution settings method: After the account login, enter the "Product Management > Management Console > Domain name", in the list to select the domain name to be resolved, click the "Resolution" link, according to the system prompts to complete the analysis of the domain name.

Enter the "Domain Resolution" interface and click the "Add Resolution" option.

3, if your domain name and DNS services are not Aliyun provide, please contact your domain service provider to help you set up domain name resolution.

Cloud mailbox specific add record as follows:

Parse record type precedence resolution record value for operation resolution

MX5 mxn.mxhichina.com

MX10 mxw.mxhichina.com

POP3 CNAME pop3.mxhichina.com

SMTP CNAME smtp.mxhichina.com

Mail CNAME mail.mxhichina.com

TXTV=SPF1 Include:spf.mxhichina.com-all

The general resolution effective time is about 10 minutes, please, after you successfully set up, patiently wait for the effective.