Customer service is really hard

It is still very hard to do customer service. Although I am not a customer service engineer, some people in our company are doing customer service. Due to work relations, I will hear some customer service cases, and I am very sorry. It's really a big forest, and all birds have it!

Someone has forwarded a mobile app. Customer Service Miss's depressing experience met a catSimCustomers who have been eating cards have been crying and laughing for a long time.

Let me talk about some examples that I know:

1,A customer is very angry when he sees a piece of information one day. The complaint information is not well written and the information is incomplete. In fact, the data is well written and the information is complete, but a customer is impatient and unwilling to read the information written in the second line. So I read the second row, and the customer is not angry.

2, One day, a customer suddenly tried to cancel a free service from our company. The service was actually free of charge, but the customer took the initiative to cancel the service. One day later, the customer suddenly wondered why the customer service personnel did not continue to provide him with the service and why others did not. Because this service involves a third-party service, the customer service personnel do not have detailed historical information about the customer's customized service, so they can only guess that he has canceled the service, and the customer will not be admitted to death, and 5 Minutes 1 The frequency of questioning calls expresses your extreme dissatisfaction. Therefore, the customer service staff had to seek help from a third party. Confirm that the customer has voluntarily canceled the free service he really wants and resolutely applies to cancel the service after enjoying the benefits of the service. Did he forget it? However, the customer service personnel cannot target the customer. if the customer is wronged, they must apologize and appease the customer.

 

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There are many examples. To sum up one sentence: the customer service staff is really hard! Greetings!