Project Management-Communication management

1, Communication Management⑴ Communication Management plan included content

Communication Plan Preparation(Identify stakeholders ' information[who they are and how they affect the project]and communication needs[what information,when and how it's needed]: What are the stakeholders, their level of profitability and impact on the project, who needs what information, when it is needed, and how it should be distributed to them. )[who are the stakeholders , their impact on the project, who needs what information , when and how to send it to them]

Information Distribution : Provide appropriate information to stakeholders in a timely manner . (Way, time, required information)

Performance report : Collect and distribute information on project performance, including status reports, progress reports, forecasts .

Project Stakeholder Management : Manage project communication to meet the needs of the information needs and solve the problem between the project stakeholders.

⑵ Project Communication model

The Project communication model is to show how ideas, opinions, or information are sent and received between the sender and receiver , the key factor of this model include:

Coding-translating ideas and ideas into languages that no one else can read

Communication--Send code

Media--the way of transporting information

Noise-factors that affect the transmission and reading of information (e.g. distance)

Decoding-translating information into original ideas and opinions

650) this.width=650; "src=" Http://s3.51cto.com/wyfs02/M02/74/62/wKioL1Yb5mmhvlteAADWn7g0cFY619.jpg "title=" Qq20151013005608.png "alt=" Wkiol1yb5mmhvlteaadwn7g0cfy619.jpg "/>

The basic point of this is to confirm the behavior of receiving the information . The meaning of confirmation is that the recipient receives the signal, but does not need to understand the information , another behavior is feedback information , refers to has been decoded, read the information and reply. (Acknowledgement of receipt, understanding and feedback)

2, communication plan preparation

Communication planning, also known as the "Development of Communication management plan." The Communication management plan includes identifying the stakeholders ' information and communication needs.

⑴      input

Project Charter (start-up process Group)

Project scope specification (start-up process Group)

Project management plan (Planning process Group for overall management)

Organizational Process Assets

⑵      Tools

Project Stakeholder Analysis (two, determine what impact he has on the project and what information he needs)

Communication Needs Analysis (is a summary of stakeholder requirements.) Communication needs can be defined by combining the type and format of required information with value analysis . According to the law of the United States, the number of channels of communication =n (n-1)/2. A key element in developing a project communication plan is to identify and define who will communicate with whom and who will receive the information. )

Communication Technology (Conversations, meetings, written documents, online schedules.) communication with the project stakeholders should be done internally and externally . The so-called internal and external difference is that the project team as a whole, in and customers, corporate management, subcontractors, suppliers, need to have a certain degree of discipline and principles. )

⑶      Output

Communication Management Plan

⑷      What is a stakeholder?

a key part of communication planning is the stakeholder analysis. Project stakeholders are individuals, working groups, and organizations that are actively involved in the project, or whose interests may be positively or negatively impacted by the results of the project's execution or the project's completion.

The stakeholder analysis serves two purposes, on the one hand these analyses identify the information needs of different stakeholders and, on the other hand, identify the impact and benefits of the project stakeholders, helping the project manager develop the best communication strategy for the project.

⑸      elements of communication technology that affect the project (selection questions ))

Timeliness of information needs

Applicability of the technology

Expected project personnel configuration

Project Life cycle

Team Environment

⑹      What does the Communication management plan contain?

Project stakeholder needs and expectations

Information for communication , including format, content, level of detail (for ease of management and resource conservation, a company's projects should basically take a unified format to record information and deliver it.) The company's Project Management Department should summarize or learn from some good templates for sharing, which helps to standardize the information format, so as not to cause unnecessary confusion. )

methods and techniques for transmitting information , such as memos, Email, press releases, etc.

Frequency of communication , such as once a week.

Glossary of General terms . Some professional terms, terminology , abbreviations, and definitions should be harmonized and interpreted in order to establish a common language among the project stakeholders.

If you follow the communication Management plan, the project manager will need to communicate with the owner on a weekly basis, and one day the owner will ask the project manager to report in person, then the communication plan needs to be modified before it can be implemented in accordance with the Communication Management plan.

Owners (party), Contractor (Party B), supervisors can make changes to the application, in the construction industry, the supervisor is not able to mention the change.

3, Information distribution

Information distribution is the timely delivery of the required information to the project stakeholders. This includes implementing a communication management plan and responding to unexpected information needs. In quality, progress, investment, communication between the three for the progress of the most help.

⑴      input

Communication Management Plan

Job performance Information: The distribution is performance

⑵      Tools

Communication Skills (formal communication, informal communication)

Information dissemination methods (project meetings, written documents, Email, Fax)

Information collection and retrieval system

Lessons learned

⑶      Output

updates to the project Management Plan

Organizational Process Assets

⑷      formal communication and informal communication

formal communication is the way in which information is communicated and communicated through the channels expressly provided by the Project organization. For example, reporting system, regular meeting system. The project communication plan stipulates that the technical personnel of the project need to submit the status report regularly. But it is not enough to submit a status report on time, because informal communication has the advantage of formal communication (flexibility, ease, exchange of information) and informal communication. Informal communication can not only obtain information, but also the process of building trust and relationships. Therefore, the project manager must be good at interpersonal communication. The difference between leaders and project members also stems from this. Even formal communication can be done in a flexible way, and it is also a way of dividing a regular meeting into different levels. Meetings that discuss and exchange information can be attended by the majority, irregularly or regularly. Regular meetings that require decision-making or application resources are attended by key personnel and provide only critical information at the core and identify issues for decision-making in advance. You can also use the "breakfast meeting" and other ways, people in a relaxed atmosphere, face to discuss some issues, the project sponsors can play a leading role, provide important information. These short-term communication is usually more effective than email communication.

4, performance reports

Collect and distribute information about project performance to the project stakeholders. Typically, this information includes how to use resources to accomplish project objectives . These steps include:

• Progress and status reports -use a variety of methods to document the progress of the project team, such as the schedule and budget methodology, the percentage of scheduled work completed, the percentage of hardware completed, what has been completed and what is being done.

• Forecast -predict future project status and progress estimates.

⑴      input

Project Management Plan (compare the plan completion and project management plan to find out the difference between them)

Job Performance Information

Forecast

Deliverables (are measurable, actionable, verifiable work results, documentation or ability to meet a certain service to complete a project or part of a project)

⑵      tool without back (look)

Information presentation tools (software packages for reports, spreadsheet analysis, presentations, or illustrations)

Performance information collection and editing

Status Review Meeting

⑶      Output

Performance report (budget, earned value, actual cost, cost variance, schedule deviation, performance Index)

Anticipate demand changes

Updated Project Management plan

Recommended corrective Actions

Organizational Process Assets

⑷      status reports, progress reports, performance reports

Report of Status Describes where a project is located at a specific point in time. Status report to illustrate the situation, from reaching the scope, time and cost of three goals to explain the current status. How much work has been done with the project plan as a benchmark in the status report? How much time did it take to delay? How much did it cost, or exceeded? The earned value analysis method in project cost management can be used to measure.

Progress Report describe the work that the project team completed within a certain period of time. A progress report is usually completed monthly.

Performance report It is often necessary to provide the scope, Progress Plans, Cost and quality the information.

⑸      Status Review will

A status review is a pre- defined event that periodically communicates information about the project . The project team conducts a special discussion on important issues by holding periodic project status review meetings. It highlights the information provided by some important project documents, forcing people to look squarely at the progress of the project and take responsibility for their work. In the project review meeting often exposes some hidden problems, and may also cause the conflict or to evade the responsibility to blame each other, the project manager needs to clear the consciousness principle beforehand, and carries on the effective control. )

5, Project Stakeholder management

The project manager is responsible for the project stakeholder management. Project Stakeholder management is the management of project communication to meet the needs of the information needs and solve the problem between stakeholders.

⑴      input

Project Management Plan

Communication Management Plan

Organizational Process Assets

⑵      Tools

Communication methods (face-to-head meetings, conference calls, E-mails)

Issue log (issue log or action record is often used as a tool for proving and monitoring problem resolutions)

⑶      Output

Problem solving

Updated Project Communication Management plan

Organizational Process Assets

⑷      several principles of project communication

Who convenes the meeting, who makes the minutes, who invites everyone to eat. If there is no unified opinion, then truthfully record the views of all parties.

Project Management-Communication management