User experience of Tencent product: The user experience design of QQ number Retrieve

Article Description: the user experience of Tencent account complaint.

Previously wrote a " Tencent, Competitiveness and user experience " criticized Tencent, so on my microblog and blog received a number of objections, basically said Tencent product user experience to do very well, very convenient, and so on, but also enumerated the n many examples, And what I said about the number of users in the King's Speech, let me feel I should write a blog. Of course, if we only look at a technical level of things, I agree, QQ some products are still very easy to use. But we still have to look a little deeper. Scott Meyers, author of effective C + +, said in more effective C + + that "beauty is a superficial expression". I borrow this sentence, think QQ is a good product of the view is superficial understanding.

Online has a large number of articles said QQ scan hard disk, said QQ collect user information Ah, you may forget these. The "tough decision" of the 3Q War of the previous period, you seem to have forgotten. Also have the dog day Tencent, you also forgot. Including the news that QQ can prevent crime, you may also forget (this is an easy to forget people). You have been QQ user experience fascinated your eyes, think QQ invincible in the world, like this micro-blog and micro-blog reply like in the praise of QQ attention to detail, those people in the Mac version of QQ to Steve Jobs thank the words excited unceasingly. I feel you are covered with a piece of red cloth eyes also blindfolded days, I asked you see what, you said you saw happiness, this feeling really make you comfortable ... (Sorry, accidentally I was singing, so Sorry)

Back to the point, you will say, we are talking about technology, not talking about these non technical. Well, let's look at the technical stuff. Let me tell you about my real experience these two days.

Two days ago, my QQ number was "malicious complaints", sealed the number. Tencent let me go to the appeals process, so I saw the following steps:

1, fill in my real name, ID number, address, such as my real information. (The person who steals the letter can also fill in)

2, fill in my mobile phone number, and to use this mobile phone number to send a text message to Tencent to receive the verification code. (stolen by the phone)

3, fill in my previous use of the QQ password (stolen number of the password)

4, fill in when I was, where to register QQ (stolen number can be filled out to forget)

5, fill in the last 3 years, where I have used QQ (stolen number can also fill in the forgotten)

6, invite QQ friends to help complain, the more the better, need to fill the number of friends QQ number and real name. (thieves can also use their own trumpet)

This is an extraordinary process ... What do you see from the application process ? Do you see these things:

Collect your user information, from name, address, ID to mobile number, including your friend's real name.

Collect and verify the password I used in the past, and where I use QQ.

This process does not guarantee security. Without a bit of technical content.

What does this mean? You will say, because I do not know how serious QQ pilfer number, so they have such a measure. Then I can't help but ask a question-

Is there anything else in the world that allows someone to make a complaint to invalidate your account?

And which product is the collection of real user information and friends to retrieve the password?

As long as Tencent is willing to play a window, so it can 1.1 point to all people to go to the complaint process to collect real information. I don't think the process is as simple as it looks. This is the user experience? You may still stick to your understanding of the practice, so I really want you to see how other systems and software work.

My friend, on Weibo, replied,

@ true meaning 419: ... qq is a great enterprise, step-by-step micro-innovation went to the tide of innovation sweeping CIA,FBI//@chengxi_: The CIA weak to burst, QQ knows it all. This access to all real-name social networking innovation is no less than reCAPTCHA , with the QQ and the difference between streaking is "naked" is voluntary.

You may say, this is Tencent because of force majeure to do so, we should understand Tencent. I think about it, I think you have a point, you just want to let me say-Tencent is not SB,SB is the user. Well, I admit you have some reason.

In this way, then I have to add rough friend of this sentence-- with the QQ and the difference between the naked Ben is "naked" is voluntary ! And, I seem, seems, as if, vaguely still hear someone in a cheerful groan: "The QQ on the naked user experience too ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ OK, you can run naked, but there's no need to be so cool.

Sorry, I should not curse, more should not scold so vulgar, it is important that this should have been scolded on Sina Weibo, because the curse of the user experience the best place ... ）

At the end, you will say that I am a spray son, hehe. I would like to say that Tencent is a mixture of angels and demons, things still have to be divided into a look, use it or can be appropriate to use, but our minds still need to be clear about what that is.