Graduation thesis-interpersonal communication

Communication is the loop process of transmitter → filter → receiver → feedback. One sentence is perfect: You can see yourself in others' responses. Therefore, we can say that effective communication is the first course of human management. Effective communication is preparation + initiative = honesty, frankness (tone, tone) and respect for others. As HR workers and enterprise management personnel, efforts should be made to achieve this.
1. Interpersonal Communication description
Communication is a speech, not completely correct. Communication is the main method of communication, but not the only method.
For example, oral speech, written language, facial expression, body language, and music and image art language. Both are communication methods.
Six steps of communication: Listen-your body tells the other party: "I am listening to you"; check-"Your opinion is ......" Sentence types check your understanding; accept: Use your eyes, listen to your ears, and use your mind to think; reject: Say "No" in a frank and polite voice "; express-express your inner meaning in an accurate and specific language; body speech-express your true meaning more confidently than voice.
Effective communication means effective communication should focus on both the sender and the receiver. The sender must clearly understand the purpose of communication, the meaning of the symbols used, the transmission route, and the possible response of the receiver.
For recipients, they must learn how to listen. They can not only understand the content of information, but also hear the feelings and emotions expressed by the sender during information transmission.
2. four important points of communication
Before communication, we should try our best to understand and grasp the actual psychological and behavioral situations of the other party, so that we can hear each other's words and deeds and even voice in the communication process, make sure that you are connected with each other ".
The two-way communication and two-way communication are accompanied by the feedback process, so that the sender can understand how information is understood and received in practice in a timely manner, so that the recipient can express and accept the difficulties, so as to get help and solve.
Only when the information is familiar and routine to both parties, or the objective object reflected by the information is very clear, and the accuracy of the information is guaranteed, or must be quickly transmitted, in these cases, it is appropriate to adopt one-way communication. Otherwise, two-way communication should be adopted.
Pay attention to the use of parallel channels when necessary and possible conditions exist. For example, verbal communication is supplemented by memos, verbal communication is supplemented by emotices and gestures, and the meeting results are recorded in minutes, which are easy to deepen and accelerate people's understanding and acceptance of information.
Correct use of the text language to use the language that the other party can understand should be clear, attention should be paid, and feelings should be sincere. The organizational design should be lean and effective, so as to avoid overlapping organizations and excessive layers. It is necessary to cultivate a good organizational climate conducive to interpersonal communication, so that interpersonal relationships in the Organization are harmonious.
3. 10 notes
Clarify concepts and related matters before communication.
Check whether the real purpose of communication is clear.
Consider various environment conditions during communication.
Try to obtain others' opinions on the communication content.
Pay attention to the content and tone during communication.
Send valid information as much as possible.
Necessary feedback should be followed up and urged.
We should not only focus on the present, but also on tomorrow.
We should try our best to make things necessary.
We should spare no effort to become a "good listener ".
4. Communicate 10 training items
Before communication, try to clarify your own ideas and system plans to effectively improve the efficiency of communication.
Review the actual purpose of each communication and describe the communication objectives beforehand. The more concentrated the target, the better the effect.
Consider the entire field environment and interpersonal environment, especially the relationship with the effectiveness of communication.
When possible, negotiate with others about the communication plan, and others can often contribute to the connotation and goal.
Focus on the voice. Tone, word, language selection, and other language or non-verbal Factors all work.
When the opportunity comes, seize the opportunity to give the recipient some help and value. People respond more positively when their interests are taken care.
Follow up the communication effect. Ask questions or evaluate behavioral measurements to understand the degree of communication information communication.
For today and tomorrow. Communication should ensure that the current and tomorrow's goals and interests are consistent.
Action and communication are mutually supported, and teaching is more convincing than teaching. Good management behaviors are just as important as the ability to speak in communication.
Not only do you want to be understood, but you also want to understand others and be a good listener. Listening is the most important skill in communication. Not only do you need to understand the meaning, but also listen to the implicit meaning.
5. Communicate with 10 assessment items
It can convey decision-making intent, understand the current situation of the Department, specify the work direction and objectives, and discuss with each other to reach consensus.
He can listen extensively to his opinions and suggestions, and receive strong support from various departments in the work process.
Keep abreast of dynamic Department situations, and continuously strengthen management efficiency, cost control, cost awareness, and implementation.
Daily contacts can communicate with subordinates and establish trust work relationships based on common differences.
Assuming the role of the streamer often brings new ideas and modal to the department, and encourages subordinates to speak freely and express their opinions.
Make subordinates diligent in thinking, and put them into action with enthusiasm; and often provide appropriate and necessary help.
Be good at procedural interviews, take control of the actual work ability of subordinates, and encourage the communication methods before and after criticism.
Set a good example by setting an example. lead the team to make joint efforts and continuously improve the willingness to cooperate.
It is often reasonable and unexpected to bring a new face to the subordinates and create a compact and active working atmosphere.
At work meetings, some simple questions are often raised with questions and then gradually deepened; efforts are made to make the subordinates clearly understand and understand how to undertake and participate.
Tip 」
Simply put, communication is to effectively convey information to the other party. Accurate communication is what the other party feels is exactly what you express, but accurate communication is not necessarily a good communication. It is not good to say that "taking the lead or not, "rational" is good communication.
Source: China Human Resources Development Network