How do I get my account back?

1, forget the password how to retrieve?

(1) Self-service channel: In the Learning Letter login window, click [Retrieve Password], you can use mobile phones, mailboxes, secret security issues three ways to find;

(2) Service channel: Login www.ciwong.com, click [Online Consultation] or customer service phone, check the information can be modified.

(3) Teacher channel: Contact the school teacher to help you reset the password.

　　What to do if you forget your account number or password?

1, if you have been binding the mailbox phone number, or set up a secret security issues.

Account number can be used to replace the mailbox mobile phone landing, the following is the operation process to retrieve the password: Xi Net--login--Forget the password--fill in the account (can fill in "Personalized Login/Mobile number/mailbox/Account ID") and Verification code--Select the authentication Method-Password reset-complete.

As shown in figure:

2, if you have not bound any information.

Parents of students, please contact the school teacher to retrieve the account; School teachers please contact the school administrator to retrieve the account; School Competition Administrator please contact customer service personnel to help retrieve.

3, warm tips.

① for your account security, the day you can apply for a maximum of 5 times to retrieve the password email and cell phone authentication code, if 5 times have not been successful, we suggest that you please contact customer service back or try again the next day.

② Please make sure your phone is around your side in order to collect our checkout code in time. The verification code is valid within two hours.

③ Chinese Network to send you the phone check code SMS hint is free of charge.

　　2. How to register the account of the letter?

In the Learning Letter login window, click [Registered Account], in the pop-up page in accordance with the prompts to fill out the information, you can get a letter account for free.