1. please http://www.samsung.com/cn/support/usefulsoftware/KIES/JSP download and install kies sync software.
2. Open the Kies software.
1. Use the USB cable to connect the mobile phone with the computer, to observe whether the mobile phone model is displayed in the upper left corner of the Kies software interface, if the mobile phone model description has been connected successfully.
2. If you do not show the phone model, please disconnect the phone and the computer, and then click the Kies Software "tools"-"Reload device driver."
3. Click "Reinstall", the software will automatically diagnose, after the completion of the mobile phone and computer connection can be.
Friendly Tips
If you can't achieve the successful connection between the mobile phone and the Kies software by the above method, we may be the kies of the computer. We can update the latest version of the Kies software, or check the USB cable connection between the phone and the computer interface is not loose we can try to change, There is also your data cable is not original This is also likely to cause kies connected to the computer failed.