How the enterprise of Internet mode operation and maintenance IT system (II.)

From the above example, we can see the operation and maintenance characteristics of Internet enterprises:

1.IT operation and IT operations are not divided, is creative or service-oriented, operation-based operations;

2. Need team or compound talents;

3. Emphasizing the optimization and maintenance under the principle of limited resources;

4. Emphasis on preparedness and preparedness;

5. Emphasis on rapid diagnosis and resolution;

6. Distinguish the level and emphasize the key protection when necessary.

Most of the Internet enterprises do not like traditional enterprise IT requirements, software development, IT operations can be three waves of people, Internet enterprises more like group warfare, the hope is a complete way, from creative planning, to the development, operation and operation of one-stop service, of course, can also have third-party services, but unified command, his operation is still in the " Scientific, transparent, humanistic "principle, but also stressed the" commitment, discipline, compliance, planning, execution, efficiency ", but the plan is more like planning, more pragmatic, targeted, is how to maintain a project, what time, the need for what kind of personnel, the possible unexpected situation is what, What are the countermeasures, what are the current resources, what is impossible to break through and so on. Heavy commitment, that is, to the vast number of users committed to the New Year's Eve to send red envelopes, we have to let users perceive that we did do, to protect the user's key experience. Details to be in place, the efficiency requirements are particularly high, but the discipline and norms can not be less, or may be busy in the chaos, or disclose user privacy, so that users lack of security, so the proposed conditional Internet enterprises to introduce ITIL or over ISO20000.

I'll talk about it next time.

How the enterprise of Internet mode operation and maintenance IT system (II.)