How to talk to subordinates

Refer to http://zqjyyw123.blog.163.com/blog/static/570729820104684632992/

Talking to employees is the most direct and friendly way of communication. Through discussion, you can gain insight into employees' mood fluctuations to prevent unexpected problems.

There are various forms of discussion. For example, Microsoft provides a free website for every employee to communicate with anyone in the company (including top figures). The Chairman of Ingram has a dedicated direct phone number, for more than 10 thousand employees of the Company to contact and communicate with him directly. In addition to a two-page letter written every month to employees, the Chairman of the United States mail company also holds several breakfast meetings with employees, the goal is to talk about each other and draw closer to each other.

　　Select private time and space 

People are often willing to talk to their friends, and most of them will feel uncomfortable when talking to their superiors. Therefore, we should try our best to choose a non-official conversation at a relatively private time, such as the time after work or lunch break, so that we should avoid the Office as much as possible, even outside office buildings, lawns or small parks. This will not give people the feeling of work Communication, but simply the care of their superiors for their subordinates. When people are in a natural or relaxed environment, it is naturally easier to communicate.

In the Starbucks coffee shop not far from the company, senior manager is talking to employee Chen. Recently, he noticed that Chen, who is enthusiastic and cheerful on weekdays, has recently become unhappy and absent-minded, and has made some minor mistakes at work. At this time, the twilight glow shines into the floor-to-ceiling windows of the cafe, and the elegant music is filled with the fragrant coffee, so the door of Xiao Chen's soul cannot help but be tapped.

　　Understanding employees in good faith

Xiao Chen deeply felt that although there were not many contacts on weekdays, senior managers seemed to understand what they thought and thought. This makes him feel disconnected. It's no wonder that he has been in this department for more than two years. He is enthusiastic, cheerful, intelligent, diligent, and honest. Senior Manager is a good observer. He can see that Chen is feeling guilty about poor performance in recent days, and even has been trying to adjust it. However, after all, it is a young man who still needs to understand and take some time.

Because of the different living environment, educational background, age mentality, and personality orientation, everyone has a great psychological difference. Therefore, different people must adopt different languages. In addition, talking with employees does not have to go back to the things, but should be an uninterrupted long-term behavior.

In the face of a pair of eyes full of sincerity and trust, no one will say anything that is not sincere, at least it will be difficult for them to say anything. If the direct leadership of employees can always face the employees with an explicit view, I believe this atmosphere will certainly lay a good foundation for this conversation. In addition, you should directly explain your intentions and the specific reasons for your conversation. Do not make the employee feel that you are dissatisfied with him. Make him feel: Why are you just staring at me? Obviously, you don't trust me enough. Therefore, you do not need to talk about event details.Explanation.

　　Learn to focus on "listening" 

Managers and employees should listen more to their voices, rather than expressing and instilling their own ideas. You may even have unexpected gains in listening. You will understand the feelings of your employees so that they can better manage their relationships in the future. Sometimes employees may even share their opinions and suggestions about the company, which is helpful for your daily management.

Senior Manager understands that Xiao Chen's recent mood is not very high. It turns out that Xiao Chen has been in love with his girlfriend for many years and wants to study abroad, which makes Xiao Chen very worried. After all, the separation of two or three years is not a short time, and it is not uncommon for one side to eventually break up because of going abroad. What Xiao Chen needs most at this time is to talk to him, rather than asking others to tell him what to do. Although his boss did not criticize his recent absent-minded work, he knew that he should calmly deal with the relationship between work and feelings because of his understanding and forgiveness.

　　Do not draw conclusions for employees 

For personal issues of some employees, the boss can give suggestions and foresight results to the employees, or even tell some well-founded cases, but do not mention the name of the person but only state the event, finally, it indicates "these are just personal opinions" for their reference. Because you cannot think for him or go through every course of life.

As a manager, especially senior people, they may be subjective due to their rich experience, and may even be able to close the truth. This puts a lot of pressure on employees. It seems that they need to understand the boss's intention and then execute it. At this point, you need to try to think differently and consider the problem from his perspective. Once you start to make a subjective judgment, it will be difficult for employees to continue talking with you. The result is that you are intoxicated with a speech without applause, but you have not achieved the goal of listening to and understanding employees.

　　Avoid disclosing the conversation content 

When two people talk about it on non-official occasions, they will reveal some secrets and voices. But never tell a third party what they think, and never let down the trust of employees. If an outsider knows that he will be transferred to the client later, he will feel cheated and humiliated, and then question his boss's personality.

Even if you feel that it doesn't matter, the employees in the weak position are sensitive. The subordinates tell you their thoughts as trust in you. No matter whether or not Mr. Chen can develop smoothly with his girlfriend, he will not be willing to let more people know about the matter. Even if you want to remind other employees to handle similar events with good intentions, it is inevitable that some people will sit on the opposite account, which puts pressure on the employees who talk to you, the employees who talk to you in the future will not be able to reveal their voices, or even have troubles at work. They are reluctant to tell the truth.