How to save a message when Mac Outlook identity is corrupted

The user's outlook is fixed, the entire window interface is frozen to do anything, and then try to fix the identity, the hint cannot be repaired, so that only a new identity is created. Hold down the option key, and then click Outlook until you pop up the identity window and let go, click the plus sign, give a name to a new one, and then click the lower gear that icon to set the new identity to default, restart Outlook, and return to normal, However, the local mail data saved in the original identity is missing. It can be retrieved by the following way:

1. Upgrade to Service Pack 2 (SP2) 14.2.1 or later the for details.

2. Create a new blank SP2 Identity.

3. Quit Outlook.

(Some users have found that deleting the database file in the new Identity helped).

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4. COPY this Data Records folders from the "old" identity to the new blank identity replacing the new folders. Do not replace the root Data Records folder. Only the sub-folders listed here.

* Contacts

* Events

* Folders (one user reported replace Categories (not Folders) worked better)

* Mail Accounts

* Message Attachments

* Message Sources

* Messages

* Note

* Signatures

* Signature Attachments

5. Select to rebuild the Identity in Database Utility.

6. Open Outlook and your data should is back.

Reference Link: http://www.officeformachelp.com/2012/05/how-to-recover-your-data-when-rebuilding-restoring-and-upgrading-fails/

Author: 51cto Blog Simmy