Internet of the times, you are really sad

In fact, the thing is very simple. I want to upload my corn, log on to the background, prepare for renewal, domain name 78, OK. Then, a vdns advanced version is selected by default, with 30 instances and the standard version is free of charge, because I offered a discount for an advanced version of vdns at the time of registration, but I think it's enough for free. I don't want to spend the 30 yuan. However, the free version cannot be selected in the background because it is gray.
I sent a customer service message to them last night, but I haven't replied yet. So I tried to call our customer service. It wasn't even 400 calls. It was too sad. Can't I afford a 400 million calls. Let's take a look at the 7x24 hour service.
After the phone call and advertisement, I casually pressed a number to skip the voice advertisement and directly entered the service. However, I found that I was wrong. After returning the phone call, I started again and waited patiently, the standard Mandarin was over, and then I repeated Cantonese again. You can do it. I need you to serve me advertisements that you don't bother with. You can also give me Cantonese if you still have such advertisements for a long time.
I finally got through the phone. I told the service engineer my ID. He logged on to the background and saw my message. I told him that I wanted to renew the phone, I also talked to him about the problem. He said that he could only go to the advanced secondary level and could not downgrade. Why? Who made the rule? Don't you think this is mandatory consumption? In any case, the service personnel cannot solve such a problem, so I gave a step down and asked whether the service between us had an agreement. Although there was no written contract, how did we sign the agreement at that time? If the terms of the Agreement at my registration in that year indicate that vdns cannot be converted from the advanced version to the lower version, I will pay for the advanced version, I recognized it. However, there is no specific agreement on the other side, nor any specific agreement that has such a provision.
Then, I asked them why you didn't send me the message I sent yesterday. The service staff said they didn't see anything on the background. It's impossible. I believe that as an IT company, it must have a very good service platform, and you have 24 hours of service. People in the morning shift have logged on to the background to view my information and can reply to me, not because you are not responsible for the evening shift, but your company is responsible for this matter. My problem is that all your service personnel are responsible.
If this problem is fruitless, I will tell you who can solve it? Give me a phone number. I have no phone number for the administrative department. I do not need to complain to you personally. I need to solve this problem. If this problem cannot be solved, I want to complain about your company, but it's 315 instead of your company's administration.
Finally, he told me to submit the problem to the technology team to see if the technology team can solve the problem. At the same time, the phone number over there is a pleasant thought. I think you are not a 24-hour service or 8-line access. How can other people call you when they are busy? The eight lines in the evening also seem to be false. Finally, I asked him when to reply to me, saying "tomorrow. OK, I will wait.

Summary: in fact, this is very simple, but why is it so complicated that I have so many dissatisfaction? First, force the advanced version of vdns, second, call customer service to forcibly listen to long-time voice advertisements. Third, you cannot get a prompt response to the submitted questions. Fourth, you don't need to pay 400 for long-distance calls if you waste more than eight minutes, 5. Employees of the company are not responsible for the company. It seems that many big companies are just superficial. Service is really important. The Internet of the times, please do not make me sad again, OK.

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Update:
The last thing has been solved, so I don't think it is proper if I don't update it. In fact, this is very simple. On Monday morning, I called customer service and customer service told me that this is a system bug, but I can renew it in financial management, financial management is independent. I tried it. Well, OK. Anyway, I was not angry or anything. I solved it very peacefully. It seems that the customer service staff on duty 8 hours ago were professional, and they changed to non-professional customer service 8 hours ago, I can only explain this. If you want to complain, you really need to complain about the customer service. After all, are you not professional? Can you solve simple customer problems? But please try to improve your system through time interconnection.

 

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although this article was released very early, it was moved because it was technical. In addition, I feel that the Internet after-sales service in the Times is still not perfect. The messages I sent will be answered only when you forget them. Unless you have strong words, they will be better. At the same time, in the so-called online call service, green and available icons are often displayed, but you do not respond when you click it, and then fail. I have never succeeded in online call. However, Internet marketing in the Times is still doing well and often calls to say whether to buy a space or a domain name or something. Of course, from the perspective of domain name DNS products, it is still very stable.