| Influence others' abilities
If you are the person in charge of something, it is easy for others to listen to you. However, when you are not the person in charge, it is very difficult for others to listen to their own words. If you want to cultivate your ability to influence others, you must establish personal relationships with the common ideals and goals of others. Candidates who have influence and can inspire others usually enable their colleagues and customers to support their opinions and goals. The following questions can be used to assess the applicant's abilities in this regard.
& Here is an example of how you used someone to do things he didn't like.
& Describe this experience: You allow others to participate in and support your work, and ultimately achieve the expected purpose.
& If you find that one of your employees has done immoral things, what methods will you take to make the employee correct his immoral behavior?
& If the management needs to adjust the work procedure, this will cause harm to your work. What measures will you take to persuade the management not to do this?
& Let's talk about your experience: one of your bosses always assigns jobs to you at the last moment. How do you change the boss's work method?
& I want to know how you enable an employee to take on more responsibilities or take on jobs that he thinks are difficult to do?
& I want to know if you have met such a situation: an employee in the Department is unwilling to do his/her work. What measures do you take to change this situation?
& Have you come up with an idea that can solve your department's problems? How did you sell your ideas to your boss?
& Talking about this experience: You have introduced a very undesirable idea to your employees. What measures do you use to reduce their dislike of this idea?
& Describe this experience: You have an employee who performs well. What measures have you adopted to improve his work efficiency?
Customer Service
The service provider must have a special attitude and psychological quality. This special mentality is embodied in: do not associate everything with what is wrong. Candidates who like to provide super services to both internal and external customers will be able to understand and understand the needs of others. They strive to provide services that exceed the customer's needs. They can realize that, without customers, there will be no business; without good services, there will be no regular customers. They know how to deal with the relationship between providing super customer services and ensuring the prosperity of the company. The following questions can be asked about the candidate's understanding of serving others and their service capabilities.
& Let us talk about this experience: you have changed your opinion on a very dissatisfied customer. What is the problem? How did you turn the customer into a new one?
& Once you made a personal sacrifice to achieve work-related goals.
& What do you think is the relationship between quality and customer service?
& Many people focus on customer service to handle customer complaints. What do you think is the problem with this strategy?
& Tell me one of the problems you have encountered: a customer who is dealing with you asks for a solution that conflicts with the company's interests. How did you solve this conflict?
& What role does the company's policies and regulations play in customer service?
& List the four basic qualities that customer representatives should possess. Why do you think these four basic qualities are important?
& If the customer's judgment on what happened is completely wrong, how can you solve this problem?
& Statistics show that only one of the 19 customers will complain, while the other 18 will not say anything if they are not satisfied, but will never buy your product again. How can customer service representatives encourage silent customers to express their opinions?
& What is the maximum degree of dissatisfaction that customers can accept if they are not satisfied?
Team awareness
Team work requires strong interpersonal skills and common sense. Many people who work in the team do not have either of these two qualities. As a result, they cause a lot of trouble and affect the productivity of the team. Having team experience doesn't necessarily mean that he must be a good team. You want to find a person who can drive others to accomplish their common goals, unite and cooperate, and have a high enthusiasm for the company. The following questions can help you assess the qualities of candidates.
& What do you think are the main characteristics of a good team manager? Why?
& Tell us the most creative and challenging things you have encountered in your team. How do you encourage others and yourself to do this?
& Can the Administrator ask the employee to do a job without any instructions? Why?
& What do you like most about team work? Why?
& Tell us the most difficult things you encounter as a team member. How can this problem be solved? What role have you played in solving this problem?
& Tell me under what circumstances do you work most efficiently?
& What do you think is a good team?
& What is the difference between a good employee and a good team?
& Based on your experience, if an employee is often late, leaves early, absent from work, or unwilling to work, what problems will it bring to the entire team? How can we solve these problems? As a member of the team, how do you improve this situation?
Effective communication skills
Communication is an important part of any job. In fact, the higher the work responsibility, the higher the requirement on the employee's communication ability in this position. Interview is a good way to assess people's communication skills. During the interview, you have the opportunity to understand whether the ideas presented by the applicant are persuasive, whether the concepts are clearly described, whether the ideas are organized, whether the words are accurate, and whether they can attract the attention of the listener, and whether the applicant can keep sight of the other party. You need a person who is clear and accurate and can communicate with people at all levels of the company. The following questions are mainly used to test the communication skills of candidates.
& Let's talk about a situation where someone cannot speak clearly, but you still have to listen to him. How can you answer his questions?
& What conditions should a good communicator meet?
& Could you tell me how others see you?
& Tell us about the experience of working with a person with bad habits. How did you make the other party change his bad behavior?
& If you are asked to speak on the company's board of directors, How do you prepare the statement?
& I want to know the most challenging communication problems you have encountered. Why do you think that experience is the most challenging for you and how do you deal with it?
& What do you think is the most difficult communication problem? Why?
& What do you think is the key to good communication?
& What if the conflicts between your two colleagues have affected the entire team, allow you to adjust the conflicts, and enable both parties to solve the problems themselves?
Effective communication skills
Communication is an important part of any job. In fact, the higher the work responsibility, the higher the requirement on the employee's communication ability in this position. Interview is a good way to assess people's communication skills. During the interview, you have the opportunity to understand whether the ideas presented by the applicant are persuasive, whether the concepts are clearly described, whether the ideas are organized, whether the words are accurate, and whether they can attract the attention of the listener, and whether the applicant can keep sight of the other party. You need a person who is clear and accurate and can communicate with people at all levels of the company. The following questions are mainly used to test the communication skills of candidates.
& Let's talk about a situation where someone cannot speak clearly, but you still have to listen to him. How can you answer his questions?
& What conditions should a good communicator meet?
& Could you tell me how others see you?
& Tell us about the experience of working with a person with bad habits. How did you make the other party change his bad behavior?
& If you are asked to speak on the company's board of directors, How do you prepare the statement?
& I want to know the most challenging communication problems you have encountered. Why do you think that experience is the most challenging for you and how do you deal with it?
& What do you think is the most difficult communication problem? Why?
& What do you think is the key to good communication?
& What if the conflicts between your two colleagues have affected the entire team, allow you to adjust the conflicts, and enable both parties to solve the problems themselves?
Sales capability
In all the work of the company, the work of the sales staff is the most complex. This may be because the customer first buys the services of sales personnel before purchasing the company's products. It may also be because the sales method has changed dramatically from advertising to consulting services over the past 10 years. It may also be because a good salesperson needs to master many opposite or even self-contradictory skills: (1) Listening and Speaking Ability; (2) product knowledge and taste; (3) sales strategy and market penetration strategy; (4) ability to communicate with each other in a persuasive manner, but not using tricks; (5) desire to achieve good personal performance and strong sense of serving customers; (6) Elasticity, also principles; (7) be proactive and good at cooperating with others. The following questions can be used to evaluate the applicant's abilities in this regard.
& Tell us about the most difficult sales experience you have encountered. How did you persuade customers to buy your products?
& What are the three main reasons why people buy products?
& What do you know about our product lines and our customer groups?
& What do you like most about sales? Why?
& What do you think if you are rewarded?
& How do you arrange the most typical work day?
& What qualities should a good salesperson possess for success? Why do you think these qualities are very important?
& What is the difference between telemarketing and face-to-face sales? What special skills and skills are needed to make telemarketing successful?
& In your predecessor's work, how do you develop and maintain existing customers?
& If you give a sales course to a new employee, what do you want to talk about in class? Why?
& Describe the most typical sales methods and skills you have used in your predecessor's work.
& Let's talk about this experience: You have set a large sales task and a short time to complete the task. What measures do you need to achieve the sales task goal?
& How did you achieve this performance when you exceed your sales targets?
& Generally, how long does it take to reach out to the customer and finish the final sales? How can this time period be shortened?
& How can you change a person who occasionally buys your product to a person who often buys it?
& When you take over a new marketing area or a new customer group, how can you make these people your fixed customers?
& What preparations should I make in advance when making a sales call?
& How do you deal with written work unrelated to sales activities?
& Please promote this pencil to me.
& What do you think is the most important feature of sales calls? Why?
& Do you prefer to deal with existing and new customers? Why?
& If a customer has been purchasing a product similar to yours but the price is lower than your product, how can you persuade this customer to buy your product?
& What qualities and skills can you stand out from a large number of sales personnel?
& If you encounter such a situation: your products and services are indeed required by a company, but many people in the company strongly require that you purchase the same products with poor quality but low prices. What do you say when the customer asks for your opinion?
Work Initiative
Whether a job is proactive is one of the most important things to learn from the candidates. Active people often have the entrepreneurial spirit of constantly exploring new ways to solve problems. In the pursuit of continuous progress, they will do their best to pursue innovative and imaginative new projects. Such talents will contribute to the long-term development of enterprises. Such employees will bring new ideas and methods to enterprises and employees to solve their problems. The following questions are mainly about the quality of candidates.
& It refers to an experience that you have done some external work. Why do you have to undertake so many external jobs?
& Let's talk about this experience: You have obtained some resources that are difficult to obtain. These resources are especially important for you to accomplish your work goals.
& What have you done in your predecessor's work to help you improve your work creativity?
& In your predecessor's work, what company problems have you tried to solve?
& Let's talk about this experience: You have a different path to solve a problem.
& What is the most satisfying place in your work?
& In your predecessor's work, what changes have taken place in your company or department due to your efforts?
& What do you think is dangerous at work?
& When was your last violation?
& If you do this job, how do you decide whether you need some changes?
& What experiences are most useful to your growth? How do you make sure you have the same experience here?
& How do you get support and help from others to do a good job?
Adaptability
Every company is constantly changing and developing. Of course you want your employees to do the same. You want to get people who want and welcome changes, because they understand that for the sake of the company's development, changes are an important part of the company's daily life. Such employees tend to adapt to changes in the company and respond positively to the changes. In addition, when they encounter contradictions and problems, they can also be taken to the ground. The following questions can be used to assess the applicant's abilities in this aspect.
& It is said that some people can calmly avoid positive conflicts. Let's talk about your experience and skills in this area.
& Sometimes we have to work with people we don't like. Let's talk about your experience in overcoming character conflicts and achieving expected results.
& Let's talk about your experience with flexibility.
& What do you do if something fails?
& Talking about this experience: Your boss assigned you a task that is irrelevant to your work. In this way, your job cannot be completed, how did you do it?
& If you are asked to do a job, it is estimated that the job will be completed in one week. After a few days, you find that this task cannot be completed even after three weeks. How do you deal with this situation? Why?
& Let's talk about this experience: it was your own job, but others have provided you with a lot of help.
& Do you think you have any responsibility for people in other departments of the company? If so, how can we fulfill these responsibilities?
& Tell us about some changes that companies impose on you that you do not like.
& Tell us about this experience: to complete a job, you have many things to learn, but the time is very tight. How did you learn these things and finish the job on time?
Integrity
Integrity is not what people can teach. It is an important part of personality in life. For adults, this character is embodied in daily decisions and actions. When the work involves managing others' money, the company is especially cautious when using such personnel, and generally requires such personnel to be honest and honest in character. Therefore, when looking for candidates, find those loyal to customers, colleagues, and company interests. The following are some questions about the candidates.
& Tell me how you treat a person you once met who is unfaithful to the interests of the company and its main customers?
& Let's talk about this experience: although others disagree, you still stick to your opinion and continue to do things.
& In daily life and work, what behaviors can demonstrate the integrity of a person?
& If you find that people in your office or your subordinates have stolen a small amount of office supplies, will you stop them? If so, what should you do?
& Describe an experience where your integrity is challenged.
& Suppose the company prohibits gambling in office buildings. If you are the new department manager, you find that the old employees in this department are always gambling in the office building sports room, they have been in this activity for several years. What do you do?
& Let's talk about this experience: What do you do if someone asks you to lie to the customer (for example, if a batch of goods has been delivered and the order is still on the desk?
& What should you do if one of your staff members tells you a very important thing or secret that your boss should know?
& Tell us about this experience: Your asking for leave is reasonable (for example, seeing a doctor), but your boss refuses. How did you do it?
& Why do you think that kind of behavior is immoral? |
