More than a crash

The old white commented on SaaS and said "the system will always crash".

Of course, he is right about one thing:

If your O & M system crashes, you can punish or fire some people, and Google or Salesforce crashes, you have nothing to throw.

It is accurate to say that the gas is outputted. It's okay to get angry. I called to scold their customer service staff and threatened them to cancel the contract, but it was far from so cool to face, in addition, employees can be fired, but it is unlikely to contract with SaaS providers-data is in the hands of others.

Right. The key is here.

The customer's concern about SaaS security is not just about system crashes, but about putting their core data on others. Put the data on other people's websites, and worry about security in addition to system crashes, there are also problems of loss and leakage. In particular, the leakage issue may be crucial.

In addition, the unavailability of the system is not entirely caused by system crashes. At least the speed, reliability, and security of the LAN (not connected to the Internet) are much better than those of the Internet.

Therefore, even if SaaS providers have cloud computing and provide extremely high service stability, there are still some improvements to solve customers' concerns :,

First
First, credit. Just as now many people are willing to store some valuables in the bank because they have confidence in the bank. When Does Amazon, Salesforce, and Google allow customers
This confidence makes the problem easier. As for domestic service providers, their business reputation is really far from good-but there is no way. In this way, the domestic environment cannot blame them all-of course there are also some particularly bad
For example, most domestic domain name registrars, especially hichina.

The second is the network environment. When will the domestic broadband price and stability be in line with the United States, and the SAAs situation may be greatly improved. In this case, even if you are very confident about SaaS providers outside China, most users will have no confidence in gFW.

Some of these problems require the efforts of SaaS providers, and some problems can be left alone for Chinese customers.