Open Lync 2013 stop working with workaround

Recently received user feedback, unable to open Lync 2013, open the error "stop working"

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User environment: Win7 64-bit + Office 2013 64-bit

Through the Event Viewer, the application discovers that the cause is C:\windows\system32\d3d9.dll causing the failure to start normally.

Treatment method: Substitution method

1. Copy from another normal environment d3d9.dll

D3d9.dll

2. Run command prompt cmd as Administrator

Cmd

3. Use the administrator to be the D3d9.dll owner and grant Full control through commands

takeown/f%windir%\system32\d3d9.dllcacls%windir%\system32\d3d9.dll/g Administrators:f

4. Back up the D3d9.dll file first

Navigate to directory%windir%\system32, modify D3d9.dll to D3d9.old

5, copy the normal available d3d9.dll to the directory

%windir%\system32

This article is from "Johnson's blog" blog, please be sure to keep this source http://yangqs.blog.51cto.com/127876/1686769

Open Lync 2013 stop working with workaround