"Management experience 45" you, no heart.

Scene reproduction
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Causes
A leader through domestic and foreign inspection, realized that the factory products two years after the accession to the WTO will inevitably face the risk of foreign products, so at the staff meeting said:
"Let's just sit down and listen to my words." Recently, factories need to enter a new batch of equipment, due to insufficient funds to fund the whole plant, if not to raise wages, laid off. Please try your utmost to cooperate with you. ”

After
Employees are angry, complaining, a strong resistance to the mood, that is the leadership of greatness, fishing achievements, for their own carry work to do chips, damage their interests. So a large-scale petition incident. Helpless, the factory had to cancel the fund-raising plan.

Results
Two years later, sure enough to be hit by the market, the production line is obsolete, product quality is not clear, the factory is facing closure, employees face the dilemma of layoffs.
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Ask "Who is the past?" ”
Voice One: "Of course, employees are wrong, if the staff are not jealous of leadership, there will be no petition, no petition, raise money will not fail." Employees are preoccupied with immediate interests, without looking at the future, destined to be a failed outcome. ”

Voice Two: "Words can not say so, if the first leadership at the staff meeting can say the story, the idea of raising funds intentions, employees are not unreasonable people." With simple, blunt rules to raise money, who can be convinced? ”

I prefer the latter "manager down communication, you lack a heart"

in actual working life, The main factor affecting the communication of subordinates is that the manager has no "heart", the meeting talks, emphasizing that communication is more important than all, grassroots seemingly and staff to go very close, emphasizing from the masses, employees get firsthand information, but because there is no ineffective, the effect of communication is greatly discounted, superior and subordinate communication key in a "sincere" word , is precisely the intention to communicate.

from the scene is not difficult to see, leaders in the staff meeting, not the matter of latitude and longitude, the decision to the staff to clarify, did not enable employees to timely understand the manager's thinking, understand the superior intentions, clear responsibility and punishment. Instead, a simple and crude system is adopted to ensure the effective implementation of its decision. The
knows, if the employees know more, understand the deeper, the more concerned about the enterprise. Once they start to care, they will erupt several times the enthusiasm and enthusiasm of the usual, forming an unstoppable trend, standing in the face of difficulties is no longer the leadership, but the whole factory staff. This is where the essence of communication lies.   

There is no shortage of big international companies that "communicate with heart" in the world. "If you have to condense the Wal-Mart management system into an idea, it could be communication," said Sam Walton, president of Wal-Mart in the United States. It should be one of the real keys to our success. "The purpose of the
communication is to achieve consensus, and the prerequisite for communication is to let all employees face the reality together." What Wal-Mart is determined to do is to achieve good communication through information sharing and responsibility sharing.
Sam Walton believes that it is important for employees to understand the progress of the company's business and to share information with employees, which is the core of communication and contact with employees to maximize their job. Wal-Mart is also borrowing shared information and sharing responsibility, to meet the communication and communication needs of employees, to achieve their own purpose: to create a sense of responsibility and participation of employees, aware of their work in the company's importance. Feel that they have been the company's respect and trust, employees will be proactive to strive for better results. The examples in the

scene may be difficult to find in the present, but some shadows can be seen in the project management process.
→ For example, some important, critical tasks are played by a team member.
  This member may feel "strong and fast, so it attracts some extra task." So he deliberately control his rhythm, so as not to ' provoke right and wrong '
→ New employees have just entered the project team, most of which is to undertake repetitive, boring, a lot of simple task.
  And all of this is contrary to their vision of going out of school, exposing boredom, negativity, and sabotage as they resent the situation.

If the manager is releasing the task at the same time, can explain the intention:
→ team task assignment is not simple according to personal saturation to arrange, but also to take into account the importance of task, particularity, from experience, seniority, you are the ideal candidate for this task, so I hope you can be very good to complete.
→ New employees are not likely to have a performance output at once, more to cultivate, adapt and learn. Seemingly simple, repetitive, mechanical task, which is also an important part of the project. Everyone can not sit in the original position for a lifetime, this time is left to you to observe what the people around you are doing, once you get to this position, whether it is possible to follow the completion of the corresponding task? Patience and perseverance are the cornerstones of success.

does not exclude certain managers from intentionally hiding some of the details of communication, in order to gain insight into the work attitude of each team member.
Weak and weak sentence "Even if you get the result, what will you do next?" What do you do? "
every manager as far as possible to avoid negative impact within the team, and so intentionally conceal the communication details, lack of" heart "communication, what is the intention?

If the superior to the subordinate to communicate a little more heart, later work will be less a snack.

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"Management experience 45" you, no heart.