Reading notes One--is your light on?

This book is very short, composed of a lot of small stories, of course, some of them I can read, some do not understand, the first small story around a company elevator scheduling problem, because staff tenants feel the elevator efficiency is too low, so complaints, but the chief officer at first regardless of, then found not solve the problem, sent Peter to solve the problem, Inside there is a sentence I understand, and very useful, for the side can be, their problem is that the time is too long, then think of ways to let them feel not waiting for a long time is, so Peter put a mirror, put crayons, distraction, less complaints, and many times think is not the way the best way , the next floor no one to go, the elevator resources waste, and not in two buildings between building a corridor, so that can drive the passenger volume of the next building, but also to increase the efficiency of the building, do not know the humor of people, for them to solve the problem is often a waste of time.

Reading notes One--is your light on?