Software entrepreneurship 02-it is not easy to train telemarketers

Miss W had not started her own business for a long time. She had been doing ERP sales. Now she has started her own business and is also using the agent model. She has not developed a system, after six months of operation, she summed up and found that the operation of the new company was too difficult, because since the day when the new company was founded, she found that there was no resource, there is nothing to ask for, but after a year of operation, the company turned back to the initial stage of entrepreneurship, because its team was scattered and had to recruit new people.

At the beginning of the business, I started a company with a single person, relying on my original sales experience. I called myself, ran the customer, made a demonstration, and implemented it. After the implementation of the customer, I had to provide services. At the same time, because my team was newly created, I recruited two telemarketers, one salesman and one implementer, basically new users, therefore, it takes a lot of time for us to train our staff. The monthly salary and expenses of four people have to be paid, but at half past one, we will not see the output, so we have to be regarded as the company's investment, these investments can only be supplemented by her own project signing. Miss W said with a smile that she was "not a man inside and outside" in the first half of her career. How did she say that?

Although new employees are all college graduates, there are only a few things to understand. Basically, they teach from the beginning and then practice after teaching, exercise how to find potential customer information, such as calling a potential customer, what problems should you pay attention to when making a call, how to accurately find the information-related owner, and how to be hung up without being received by a call, how to adjust the mentality after being rejected by the customer, how to increase the number of calls per day, and ensure a certain amount of effective information. After training these two telemarketing calls, they left after three months. The two employees felt that they had no way out to do telemarketing after they graduated from college, I always feel that the outside world is good, so I went to another job. Although these two college students are introduced by my friends, it turned out to give them a chance to come to the company to learn. Miss W spent a few months and painstaking efforts, so that the two college students left the job lightly.

Only when someone else comes to the training, this time Miss W will look for experienced telemarketers, and the salary will be higher, but after waiting for more than a month in the talent market, she could not find a suitable telemarketer, I don't know where there are so many people in China who can do telemarketing? Later, She chatted with the telemarketing director of her own company to find out that the mobile salesman's position is very mobile. Generally, the telemarketing clerk can stay in this position for at most one year, because the mentality of telemarketers needs to be very good, and after a year, telemarketers have mastered certain sales skills and have switched to sales. Or their mentality cannot be adjusted, basically, it will be changed and will not be sold by phone. In addition, the telemarketers of each software company are trained by themselves, because this is related to the product and the company's operating status. If the telemarketers want to change jobs, it is estimated that they are also looking for sales jobs, fewer people are willing to be telemarketers.

No way, Miss W found that the team had to be built by herself, but this time she adjusted the recruitment conditions for telemarketers, requiring that they only need to graduate from a technical or high school, standard Mandarin, articulate, hardworking, extroverted, and not afraid of being rejected. After the above standards were relaxed, Miss W picked three slave persons from the interview. They both graduated from a secondary school and graduated from a freshman year later. They graduated from a Secretarial Major, have a certain degree of financial knowledge, and then are relatively extroverted personnel. Miss W had to start training the telemarketers again.
Miss W's assumption is that through two months of training and exercises, she hopes that they can basically make telemarketers with the above hands. If there is still room for improvement for telemarketers for half a year, you can switch to a salesman. Of course, the first two months are real, and the salary will be low. After the transition, they just graduated from school, and the salary will be higher, in the next three months, if you have scores, you can make further development. Miss W is training them through treatment and promotion space. At the same time, she also hopes that through daily Employee Care, the young people can grow up and see obvious learning progress. Of course, more importantly, these young people can bring sales revenue to the company, which is the biggest problem for new startups-survival!
Miss W hopes that this training experiment will succeed, because she has no time, no energy, and no confidence to come again!