The psychological process of arjunolic-sleepless nights

Unconsciously, IDC business has been engaged in a 1.5, with hundreds of hardcore users, which I am very relieved, but also for the support and recognition of my people are extremely moved.
The idea of producing IDC is that I want to get statistics into prosperity.
In the introduction of free statistics, although my brother and I have a lot of sites, but these sites do not need too many servers, leaving a standby server can be enough to deal with a variety of unexpected events. But free statistics after the introduction of things have changed, at the beginning of the thought of making it a 10 server, enough for a year's need? At that time feel 10 many, is a very large number, but in fact not so, in less than two months to the 10 server application full.
This is followed by more headaches because the statistical system is a highly resource-intensive program, and because of the need to use more servers, it is not possible for each server to run half load, otherwise it will require twice times the number of servers. Under high load, the hard disk faces the biggest challenge, as the server increases, the likelihood of failure is increasing. And statistics are thousands of free users to reference, once a failure, it may affect the opening of the user site, so a problem must be in the shortest possible time to resolve.
At any time to resolve, this is all the IDC service providers are not satisfied with the service of a better room can only be contacted at any time, but the night also only provide restart services, reload system and hardware repair can only be in the daytime, and often to line up front customers. And the less-than-service custodians are more difficult to secure, how long it will take them to reach them, and how long it will take them to reach them into action, which is uncertain.
Finally determined, must have their own full control of the room, and to be able to 24 hours all the time to carry out all maintenance operations, including reloading system and hardware overhaul.
In order to allow a large number of dedicated personnel not to be on standby for most of the time, the full use of expensive gigabit hard to prevent, of course, in order to increase revenue to counter my statistics on the huge expenditure, I have the homeopathy to start the IDC business. In fact, there are more people to use this kind of reliable service idea, but seems to say very fake, like I said I want to build the original intention is to let stationmaster all use arjunolic statistics, many people do not believe. In fact, this simple idea everyone has, but a lot of people are powerless to put into action.
The final decision and the subsequent positive attitude towards the problem, so many webmaster friends are very moved, in fact, their support and trust let me more moved. Room service is a real site, a little situation may have a great impact on the webmaster, in front of the problem can remain calm, can continue to maintain enough trust in the Purple field, which is very rare.
Of course, the user is not only praise, misunderstanding and complaints are also some, but the true feelings of the user's heart did not conceal to us. At the forefront of service personnel, they are the most wronged, received the most praise. There are bad things to do, if the user's fault, then the user will be more like us, if it is our fault, our apologies and remedial attitude can also let users moved. This is a kind of harmony.
There is also a total distrust, these users may be deceived elsewhere, the prevention of psychological very strong, the words of the service provider is always the first assumption that it is a cheat ... Because a lot of users, and is not directly handled by me, so in fact, I know that the user is not a lot of things. But there is a user I was impressed, so far I still often think of it, each time it is difficult to sleep.
At the beginning of a time when his Web site pop-up login dialog box, which is clearly the issue of permission settings, but the problem may be more serious and complex, he can not, so very determined that the problem is the server. This is certainly not a server problem, but how to prove it, only to help users solve this problem. At that time I did not know this thing, the virtual host customer service gave him a day also did not fix (I still wonder how this problem can be uncertain), so the contradictions intensified, he more firmly believe that the problem of the server, and customer service also racked their brains to find solutions to the side was complained, and finally had a very fierce quarrel. This thing shocked me, hastened to contact him, I spent a great deal of effort to get his forgiveness, exhausted all I can think of the language of apology and the expression of sincere words, finally he was very angry, said forget.
A few months later, he encountered another problem, is that he did a synchronized scrolling lyrics page does not show the lyrics, in his local can be displayed, uploaded to the server can not be displayed, and then identified as a server problem. This is obviously not a problem with the server. It was very late, the virtual host customer service has been off, and the computer room on duty did not do the site, then I have time, took to this question to study a bit. Of course, I encountered a lot of difficulties, because I have no experience in this area, finally finished, is a cross-domain problem, because the lyrics are not in the current site, read the lyrics of the JS command was rejected, and because the local request remote is not considered cross-domain access, so there is no rejection, so this machine test can display lyrics, Upload it to the server. Finally, the file on his server modified to be able to display the normal time is two o ' night.
This time, for server users to do this, I feel very fulfilling, I think he will be very sigh my sincerity and efforts. But this is not the case, the problem is still in his distrust of me, the Purple field. I have done a lot of work, although it is particularly for the IDC business, but it seems to him that this is only my attempt to disguise the problem of my server, although it is completely impossible to be a server problem, but he was very wary of psychological already he lost his mind. I explained to him that a statement was used for Cross-domain access denied, that the local file does not start with HTTP and is not considered cross-domain access, so the lyrics can be displayed. But actually I was wrong, although cross-domain access would be denied, but not only not the HTTP start, http://localhost/access to remote data will not be denied. And then he felt like I was cheating on him, said he has IIS, is the beginning of the address of HTTP, but is this function to show the lyrics and upload to the server is not good, clearly is your server problem, but also sophistry, you are liars, ah Jiang you let me down, liar ...
My weakness is that I care about what people are doing to me. So I'm afraid to be misunderstood, just like I want to be sometimes misunderstood will make me miserable, the user's thing has been let me over and over, always thinking that there is a solution, can let him to me again evaluation. But maybe I'll never have the chance.
In fact, the best way to treat customers is to solve all their problems, rather than to make clear what is in the right and which is exceptional. But after all, the limitations of energy and ability make this become extravagant hope, after all, let a server normal operation easy, solve the problem in the server is difficult, solve hundreds of various uses of the server in the problem is even more difficult.
In the middle of the night to write so much, in fact, is to persuade themselves, tell themselves have done a lot of, do not ask yourself too harsh, so that you can feel at ease in the dream. Read you here, please allow me to say thank you, because no doubt, you are to me as a friend.
Do not paste to another website, this may be misunderstood is to shirk the responsibility of the word of the open. Let these words lie in my little nest quietly, become a cup of tea to comfort their own, to become friends of the topic of mutual encouragement