Thoughts on building knowledge management

Enterprise knowledge management has always been a headache. Industry KM
The theory explains the truth,
KM
Not easy to do.

Guanglianda is determined to go to KM
It is also one of the greatest values for seeing software companies, that is, knowledge. The most important thing to reuse is knowledge. The more rapid the company develops, the more urgent the degree of reuse of its knowledge.

A process is a typical method of reusing knowledge. However, the process does not include all knowledge. In this case, we must first clarify what knowledge is?

This is described in the encyclopedia:

Define the entity and nature of all things as knowledge. Knowledge
Yes
Experience SOLIDIFICATION
.
Achievements of human cognition
,
From social practice. Its initial form is experience knowledge, and its advanced form is system science theory. Direct knowledge and indirect knowledge can be distinguished by their acquisition methods. It can be divided into natural science knowledge, social science knowledge, and thinking science knowledge. Philosophical knowledge is a summary of natural, social, and thinking knowledge. The overall knowledge has been accumulated and developed over the years of social practice.

The knowledge we need corresponding to our enterprise is actually the accumulation of many successful experiences. Training methods, or methodologies, such as template files for specific tasks, reflection and summary of a job, and so on. To sum up, the process tells us how to do it, but the complete knowledge also includes the complete cognition of things, including wrong and correct.

From the final form, knowledge includes:
Text, Data, images, and videos
. The amount of information is also gradually upgraded. According to the final product, emails, reports,
EXCEL, source code, databases, shared files, etc. Our knowledge management is actually managing this.

The most basic management model should be like this.

1.
, Knowledge production

2.
Knowledge usage

However, there are several problems in the actual process:

First,
Many people do not want to enter knowledge. Many great people have said the power of thinking, but it is undeniable that most people are not great people. They do not want to, or do not do this in the subconscious.

Second,
Lack of knowledge. It is precisely because of the need to organize and the heavy workload that many people do not want to do. Even an organization is unwilling to spend a lot of manpower to do this.

Third,
Knowledge usage questions. The most typical question is Google
So powerful, why should we use internal enterprises?

 

In my opinion, after answering these three points, we basically have some ideas on knowledge management.

First,
The production of knowledge should be put into the production process as far as possible, instead of leaving the work to talk about knowledge. In the production process, employees naturally produce many things that can be used as knowledge. For example, planning, planning, tracking, communication, and summarization. And other information in text or other forms can be input for production as knowledge.

Second,
Lack of knowledge comes from the original 1
Pair
N
Information Mode. Information is published by an enterprise. Employees only read the information passively. On this Internet, it is called
Web1.0
Mode. Now the Internet has entered
Web2.0
Mode. Typically
SNS
The establishment of the Community promotes the spontaneous participation of everyone to form information sharing. Therefore
Web2.0
Is what we need. Retain the original
1
Pair
N
In this mode, we need to develop
N
Pair
N
Enterprise community. Strengthen knowledge generation.

Third,
This problem is actually very simple, Google
Even more powerful, we do not know the truth about our company. Our enterprise has its own unique information, and, even public information, can be retrieved within the enterprise, it will be more direct. It is precisely because people inside the company are engaged in almost the same kind of things that you may encounter. And there is a solution. In turn, you may encounter difficult problems, and your contribution is also very good for others.

 

The above question answers the possibility of knowledge management in our enterprise. However, it does not solve the success path of the establishment process of enterprise knowledge management from scratch.

I will reference a model of Accenture, such:

See
The relationship between 1/2 and 3/4 is a spiral rising curve. Knowledge comes from collaboration, which is consistent with the above arguments. Another benefit of this model is that it describes the system process of knowledge management.

For an enterprise like ours that is preparing to establish knowledge management, doing a good job of knowledge management is doing a good job of this layer. To achieve this, we also need some technical support to support the process of smoothly converting our collaboration into knowledge. This is very important and one of the factors for success or failure.

 

I have an assumption here that knowledge becomes more important after being used. This assumption is widely used, such as HR.
The photos in the system are not taken by the system before they are used by the system. However, since the instant messaging system was launched, many people have volunteered to change photos. Why? It is very simple, because this knowledge has been noticed.

Similarly, when we manage knowledge, if we only collect some articles but never read them, the quality of the articles and the enthusiasm of everyone in production will naturally be reduced. Therefore, I think the most important system entry point in the construction of knowledge management lies in the [presentation] of the Accenture model.

For the moment, we have used a lot of system data, such as HR
Personnel Information,
CRM
Sales information, planning information of the planning system, workflow system process information, library information of the library borrowing system, ordering system, shuttle system, and our
IT
O & M system. This information is actually part of Knowledge Management. As long as we go through a presentation process, knowledge will become more and more eager for everyone.

It is precisely because it is used by everyone and will also promote the interest and attention of Knowledge producers. They will focus on the feedback of the part of their production knowledge, so as to promote and improve the production process of this knowledge. This should be a benign process.

The IT
Belden's search platform, I think, is a good start and also conforms to our analysis conclusion.

In the following example, the BES platform first integrates the existing information. This includes a lot of IT
Related Knowledge, we will also organize and write part of it ourselves
FAQ
As a supplement to knowledge. The system information will also be included in this part of document retrieval.

In the process of building knowledge management, we must be aware of IT
Technical support is crucial. Only by developing a tool system that meets the requirements of collaboration can knowledge management become more smooth and effective.

The fifth ring of company management is a very good working model,
Management five rings is a mature methodology of project management, which can effectively guide the project management work. Five phases of management: Decision-making objectives, action planning, solution implementation, process supervision, and result evaluation
. If we can informatize the entire process, we can naturally obtain this part of data.

Some related business systems,
CRM,
HR
,
IFS
Integration is an important part of the search platform.

In a word, knowledge management, no IT
No, just have
IT
No.

We hope that our company's knowledge management work will go smoothly.