Troubleshoot BlackBerry Mail

1. Confirmation issues

Look at the operating system version: ALT + AA + H to see the mobile version, (build number inside such as 1688)

Do Network Diagnostics phone signal display is uppercase, 3G, EDGE, 1x

See log: ALT + L g l g (lowercase)

Mobile phone can send mail not. BBM, send pin message, can Internet (extranet, intranet)-Purpose Check network connectivity

Check the BES log (see for yourself, find a supplier)

2. Processing

2.1 Shut down the network, turn on the network, turn off the machine, turn on the machine

2.2 Plug-in battery power cycle (battery removed)

2.3 Card Change or cell phone confirmation is not a physical problem of the card, not a BlackBerry service problem

2.4-liter operating system (9630 from 1688 to 1783), note to select Backup recovery

2.5 Temporary Solution: Security erase, BES on the server Set activation password, reactivate (slightly)

2.6 Temporary Solution: Security erase, BES server above: Delete user (including data), rejoin user, set activation password, reactivate

Activation slow, to see server capabilities, Server topology (BES Domino is not in a GEO country and region)

2.7 Require customers to find operators, God code, the sky sound open case