Voice warning helps resolve Internet cafe problems (1)

I. What are the difficulties in dividing network problems?
In the previous article "how to solve Internet problems in Internet cafes", the author mentioned that from the practical process, the common network problems of Internet cafes can be divided into three situations: Wan disconnection, attack disconnection, and network congestion. In each situation, there are different solutions and solutions. If the network administrator of an internet cafe can quickly find out the cause of the network problem, it is necessary to find a solution for the cause, it is not difficult. However, when we go back to the front line and get in touch with actual Internet cafe operators, we find that there are still other problems affecting the Internet operation of Internet cafes!
After exploring the Internet cafes in depth, Qno xiaonuo finds that many Internet cafes do not know network administrators very well, or the network administrators are busy installing software and debugging systems for customers to solve usage problems; many Internet cafe operators do not know much about technology. They are full of the idea that they can collect money after setting up their computers. They did not expect that network attacks or viruses would affect the internet cafe business. I visited many sites and saw the gloomy Internet cafe operator who spent a lot of money opening an internet cafe. Because broadband access is unstable or the Internet access is very slow, the door-to-door customers will lose money when opening the website, some even lasted for several months.
In the face of such Internet cafes, As long as problems occur in the first time, can identify and take effective measures. The solution may be to install software patches, use vrouters to set management rules, and install anti-virus software. The problem can be solved in a short time. However, Internet cafe operators and network administrators cannot find out the problem and only know whether the problem is caused by disconnection or network adapter. Therefore, they often adopt the method of urgent and disorderly medical treatment, which makes the problem unable to be solved.

Ii. Root Causes of Internet cafe Problems
Some people may say that it is okay to contact professional network management service personnel! But in fact, due to the rapid development of domestic viruses and attack software, many software functions only when computers access the internet. When a user does not execute a specific software, the network does not see the phenomenon, so the network administrator often does not see the phenomenon, and there is no way to find the problem. In some cases, it is agreed to launch malicious and irregular attacks, so that Internet cafes can never solve the operator problem.
We learned that Internet cafe owners and network administrators cannot subscribe to the issue immediately, but professional network administrators will arrive at the site after the event. Due to lack of evidence, we can know how to solve the problem after the network problem persists, it is still necessary to promptly assist the internet cafe owner and the network administrator to find out the problem so that professional network administrators can follow up and solve the problem. But how can we help identify the source of the problem as soon as possible?
We will go back to the Internet cafe. Qno xiaonuo visited www.wang.com and found that many Internet cafes are close to each other. The entry to the internet cafe is usually a toll desk, and there is a toll lady after the counter. The Network Management usually does not have a fixed seat. If there is a seat, it is also responsible for viewing the entire site in the corner. If there is a problem, it is necessary to handle the problem. Generally, Internet cafes do not have data centers. Instead, the routers and primary switches are placed at the charging counters, and the carrier lines are pulled to the cabinets. Related servers, such as monitoring and Internet cafe management, are also placed behind the billing counters to facilitate unified management.
We can see from this layout that the counter is the center of Internet cafe management. Even if Internet cafe operators are free, they will stay near the counter to learn about the entire Internet cafe. In this case, Qno jianuo believes that a good way to help Internet cafes solve network problems is to provide a warning function at the counter so that the counter administrator can know the situation, then, notify the network administrator or related personnel. The notification method, after research, found that the voice alarm sound can most effectively let the average user understand the situation, but also without misunderstanding when requesting support by phone. In such a way of thinking, Qno has developed a new generation of FVR multi-WAN router products FVR360v and FVR420v that provide voice recognition. In the event of a problem, a voice may be triggered immediately, let the internet cafe counter administrator know the network conditions and problems.