315 Consumer electronics Complaints Network closed: Electronics Chambers face embarrassment

Yesterday, the information from the Beijing Internet propaganda office showed that the "315 consumer electronic Complaint Network" mandatory services, compulsory fees and other illegal practices, Beijing Internet Publicity Management Office, Beijing Communications Administration, Beijing Municipal Administration of Industry and Commerce, Beijing cultural Market Administrative law enforcement Corps and other units to jointly investigate and punish, The website was closed by law.

The network was complained 1000 times

"315 Consumer electronic Complaint Network" for the Chinese Electronic Chamber of Commerce hosted by the consumer complaints of the rights of the website, the website by the Chinese Electronic Chamber of Commerce authorized Beijing Yi billion Interconnection Technology Co., Ltd. specific operations. From March 15 this year, 315 consumer electronic Complaint Network Web site can not be opened. The reporter has consulted the website related personage, obtains the reply is "the website is maintaining the upgrade".

"315 Consumer electronic Complaint Network" is to accept complaints of electronic products consumer rights website, the Chinese Electronic Chamber of Commerce uses the network collects the consumer complaint information, sends the interview notice to the enterprise, simultaneously, uses in the on-line exposure to the enterprise the negative influence, presses the enterprise, forces the enterprise and the website to sign the member agreement or does not have the same level "Strategic cooperation Agreement" and charge the annual membership fee. According to the Chinese internet illegal and bad information reporting Center statistics only 2010 years a year, netizens complained to the network for more than 1380 times.

Beijing Internet Propaganda Management Office said that individual agencies or individuals through the Internet for illegal network public relations, the launch of the network "Navy" to publish false information, the use of fabricated facts, malicious derogatory methods such as extortion, to seek improper benefits, seriously disturb the network order, damage the credibility of the network media, Damage network public opinion environment, Beijing related Internet Management Department will further increase investigation and punishment, promote the construction of harmonious health network environment.

have been continuously "exposed"

Yesterday, 315 consumer electronics Complaints network related officials said that the matter no longer stand. Its superior department of China Electronics Chamber of Commerce, an Under-Secretary-General also said "the punishment results are out, there is nothing to say, comply with." ”

Previously, the network was seven consecutive exposures by CCTV. This January, CCTV reported that the nine-yang soybean milk machine has been the site extortion charges, the report also said that "not only the nine Yang, many companies have received the Web site calls for charges." The site also claims to some companies that if they become members, they can hide the complaint information. CCTV said in the report, 315 Consumer electronics Complaints Network, a person surnamed Cao said that the site's partners are divided into three categories, the minimum charge of 120,000, the maximum annual fee of 180,000. The website also has a special kind of charge 300,000 of the through train business, the user's complaint is not displayed on the website.

Events Review

The site has been repeatedly questioned

Home appliance manufacturers are required to pay membership fees can hide complaints

Earlier in January, CCTV reported that 315 consumer electronic complaints Network dozen "3 15" in the name of the use of consumer complaints to enterprises to demand money. reported that before long ago, small household electrical appliances manufacturers nine Yang received the phone call to the site, the request for cooperation.

The network media Manager of JIU Yang Co., Ltd. said in an interview 315 website said that received a number of consumers to the nine-yang complaints, I hope that nine Yang company to pay 120,000 yuan to become a website member, and said that if the enterprise does not pay, the site will not only timely consumer complaints to enterprises, but also to the company exposure.

August 2009, the Electronic Chamber of Commerce issued a routine "China Digital camera consumer demand Research Report", the report "named" Samsung, said that its digital camera has a horizontal stripe, overexposed and other quality issues. But Samsung later countered that the company had not received similar complaints from consumers and was singled out by the electronics chamber because Samsung had no sponsorship meeting fees. Samsung's PR staff to the media, the electronic Chamber of Commerce has invited Samsung to participate in the report conference, the launch of the exhibition has advertising booth, advertising booth price about 20,000, but Samsung did not respond.

2007 in Guangzhou also happened a white doctor sued "315 complaint net" case, the production of "white Doctor" series of cosmetics in Guangzhou City Australia biological Beauty Health Science and Technology Development Co., Ltd. will be "315 complaints Network" organizers ————— Guangzhou three-cast Culture Communication Co., Ltd. Tianhe District court to sue its reputation infringement. Finally, Guangzhou Tianhe District People's Court decided that "315 complaint network" constitutes a reputation infringement, compensation for 100,000 yuan.

In addition to the nine Yang, there are other enterprises have encountered similar situation. A reluctant to disclose the name of the home appliance manufacturers related to the responsible person told reporters, 315 consumer electronic complaint Network also contacted them, asking for a hundred thousand of of the membership fee, you can hide the information of the complaint. "But we did not agree to cooperate with them, may have previously had cooperation with similar sites, but later we found that the complaints of those sites are a lot of information can not find specific complainants, but Miss Wang, Mr. Zhang, we feel a bit fishy." "(Zhang Yi)

Related news

Ministry of Civil Affairs punishes China Electronic Chamber of Commerce

To say that it violates the rules of social organizations not to impose charges

The News (reporter Lin Chiling Yinjie) March 22 Ministry of Civil Affairs website hangs out the announcement, the Chinese Electron Chamber of Commerce through its host "315 consumer electronic complaint net" compulsory service, the compulsory charge, the Ministry of Civil Affairs has already made the administrative punishment to the Electronic Chamber of Commerce, at the same time ordered its deadline rectification, replaced 315

Electronic Chamber of Commerce violation

The Ministry of Civil Affairs said in a statement that after investigation, China Electronic Chamber of Commerce in the name commissioned by the government, the use of "315 consumer Electronic Complaints Network" collection of consumer complaints to the Enterprise "interview notice", and "joint industry and commerce, quality inspection and other relevant departments of the enterprise investigation, exposure," and other threats, interviews were complained about enterprises.

"Electronic Chamber of Commerce using online exposure complaint information to pressure enterprises to sign a member agreement or a different level of ' strategic cooperation Agreement ', through the provision of ' archiving ', ' through train ' and other services, so that the length of the complaint information exposure time difference, so that the amount of fees charged to the enterprise. The Ministry of Civil Affairs said that this violation of the Ministry of Civil Affairs, the National Development and Reform Commission, the Ministry of Finance, the State administration of taxation, the State Council Shing on the regulation of social groups fees related issues of the notice of the relevant social groups are not compulsory services and compulsory fees.

At the same time, the Ministry of Civil Affairs found that the Chinese Electronic Chamber of Commerce did not "315 consumer electronic Complaint Network" actual economic transactions occurred in accounting, which also violates the state financial management provisions.

be subjected to administrative punishment

Thus, the Ministry of Civil Affairs to the Chinese Electronic Chamber of Commerce to make a warning of the administrative penalties, and issued the "order to correct the notice." "Serious handling of directly responsible officers, removal of the consumer electronic Aftermarket Professional committee and the" 315 Consumer electronic complaint Network "in charge of the enterprise, not through the" 315 Consumer electronic Complaint Network "to the enterprises to collect fees, the website may not continue to advertise the company," 315 consumer electronic Complaint Network " The actual economic business matters are incorporated into the accounting books of the Chinese electronic Chambers of commerce, accounting accounts are carried out; Five is to the other charge of the project self-examination Self correction, standardize the charging behavior. ”

The ministry said it would follow up the rectification.

Earlier, a deputy minister of China's Consumer association had told the media, although the site was named 315 consumer electronic complaint network, but with the association does not have any relationship, "it is the electronic Chamber of Commerce below the website, I do not evaluate this."

Dialog

Lawyers ' point of view: clubs are not profitable

In response to the 315 complaints Network was closed, the reporter interviewed the current Beijing Bar Association of Consumers of Legal Affairs Professional Committee director Chu Baochang lawyer.

Reporter: Why is the Ministry of Civil Affairs come forward?

Chu Baochang: The Ministry of Civil Affairs is the management of the community, it is actually in charge of the electronic Chamber of Commerce. According to the rules, the society is not profitable, the Ministry of Civil Affairs has the right to punish it, even to abolish it.

Reporter: Since 2006, there have been media to 315 consumer electronic complaint network exposure. But it was not until 2011 that the authorities were investigating the case. Why does the department react so slowly?

Chu Baochang: It's easy to say, it's hard to do. The difficulty mainly concentrates on who to check? The site is relatively covert, according to our laws, many departments can intervene, such as the Ministry of Industry and Commerce, the Ministry of Commerce, even the Public security Bureau can come to the tube. Many people can manage to bring a problem, that is, no one to control. Another important factor is that it involves a game of interest, and there are human factors in it. Of course, not only 315 consumer electronic complaint nets, many other websites have similar problems.

Reporter: How to avoid such a thing?

Chu Baochang: Still must establish the system, in the management implementation responsibility. But because each question has its own particularity, the concrete question also must concrete demonstration. Secondly, to improve technical means, especially for the site violations, such as some shop, like 315 consumer electronic complaint Network, they can be in the background operation to modify the data, how to quantify these acts, are the relevant departments to consider the problem. (Lin Chiling)

Corporate response

Nine Yang said it would not "swallow"

The 315 Consumer electronics complaint Network was closed, and the nine-yang aspect, which had been interviewed by the website, said yesterday nine Yang welcome legitimate supervision, can continuously improve for consumers to provide good products and services, but if the nine yang own rights and interests have been damaged, nine Yang will also use a variety of reasonable ways to defend themselves, will not "swallow".

Prior to that, there are also some home appliances enterprises have encountered the same problem, but the appliance manufacturers in the interview phone calls are expressed, hope that consumers can recognize the official complaint website, not to be some not qualified complaints Web site cheated. (Yinjie)

Industry observation

The Association faces embarrassment

"315 Consumer electronic complaint Network" embarrassment, also in its superior units ——— China Electronic Chamber of Commerce on the show. The official website shows that 315 consumer electronic complaint network organizers for the Chinese Electronic Chamber of Commerce. China Electronic Chamber of Commerce is under the leadership of the Ministry of Industry and Information technology, is currently the Ministry of Industry in the electronic information industry in the field of the largest industrial community organizations.

The Electronic Chamber of Commerce publishes a variety of quality research reports on electronic products every year. According to the reporter understands, every time publishes such report, the Electron Chamber of Commerce will hold "the scale is quite big" the report conference, the meeting place will decorate many enterprise's advertisement. The Electronic Chamber of Commerce has explained that this is a corporate "sponsorship" of the venue. But this is Zeng Guang by the industry: a quality report of the association, but also accept the sponsors of the investigation enterprises, so how to ensure the integrity of the quality report? (Reporter Lin Chiling)