"7th no reason to return" said the new "elimination Law" highlights, business implementation discount

"7th no reason to return" is a new "elimination law" a major bright spot, but the implementation of the merchant was a discount. This morning, the Beijing Association of Consumers published online shopping questionnaire survey results, nearly 70% of respondents said that "7th no reason to return" encountered obstacles, most people think that the site to make unfair format provisions is the threshold for returns.

Investigation of the operator information, merchandise receipt, return of goods, complaints and other issues. The results showed that 80% per cent of respondents said they had an experience of buying in-kind and propaganda. When faced with consumer rights issues on the Internet, most respondents chose to suffer.

The city association said that these data on the one hand, the majority of network consumer rights awareness is weak, the violation of the problem to consider themselves unlucky. On the other hand, it also shows that there are still some problems in the network consumption rights protection, consumers do not want to spend too much time and energy on rights protection.

The city association said, through the survey, shows that the current network shopping there are some problems. The next step of the city association will continue to some of the electric business enterprises to carry out online shopping experience survey.

Problems set obstacles unilaterally agreed to return the threshold

The city Association says, in addition to the network questionnaire part, the association staff also carried on the investigation. The survey found that some of the online shop unilaterally agreed to the threshold can not be returned goods.

Some of them often see the word, such as "defective goods, can only ask for repair or replacement, can not return", "physical and online photos are different, can not be returned as a reason", "Courier once signed, the seller is not responsible for" and so on.

Some businesses also deliberately use small text to write returns and return requests, or returns are linked to other Web pages, not easy to be perceived by consumers. There are also operators in the network format clause stipulates that "it has the right to change or amend the terms at any time, the revised terms once the modification of the completion of the entry into force." Because of the threshold too much, "7th no reason to return" is difficult to achieve.

In addition, the new "Elimination Law" stipulates that the goods returned by consumers should be intact. City Association staff experience found that some of the electric business enterprises will be "good merchandise" equivalent to "do not affect two sales", to consumers to set more obstacles to return. If some of the electrical business regulations, as long as the opening of express packaging will be regarded as "goods are not good", and then the goods do not exist quality problems, refused to return goods to consumers.

On the limitation of interest-impaired electricity dealers

This morning, Chu Baochang, head of the Chinese Consumer Association, said that the new "elimination Law", for not suitable for "seven days no reason to return" the category of goods is very clear, in theory, whether it is for businesses or consumers, the operation is not too much difficulty.

"For businesses, accepting unconditional returns is clearly inconsistent with their interests," he said. According to the lawyer Qiu, in addition to affect sales, for the returned goods, two times when the sale of the merchant, if not indicated may cause the consumer to know the right to be violated, and if the label, then may cause sales damage. It is because of the existence of such a relationship of interest, so that the electrical operators to implement this law, to take various ways to bypass.

"The main penalty is not yet published." "The consumer has high expectations for the new law, but enforcement encounters a variety of problems, adding to the contradictions between consumers and businesses," says Qiu. There is no penalty, but also lack of deterrence to the enterprise. Recently, the State administration of industry and commerce, Zhongxiaoxie and other departments have interviewed some of the electricity quotient, played a role. After the corresponding implementation of the rules issued, contradictions can be alleviated. Wen/journalist Zhang