Beijing postal Company responds to stall package standard: Mail Department comprehensive service provider lost after retrieving

This morning, Beijing postal Company on the recent "Hebei Bazhouy appeared stall sale of unopened international mail" incident to the Beijing News, the exclusive notification response. The bulletin said that the postal company confirmed that the sale of mail for the overseas Postal Service can not be delivered back to the unopened postal goods, the Department of Integrated Services Shangyanwen company from Beijing Post back to recover the return of the shipment occurred. Yanwen company has publicly apologized for this.

Beijing Postal Company: Mail Department comprehensive service provider lost after retrieve

According to the report, the Beijing Post Company to investigate, confirmed that the sale of mail for the overseas Postal Service can not be sent back to the unopened postal Service, international small items, according to the investigation found that the sale of mail for the Yanwen company to send the usual international packet mail, due to foreign unable to post is returned, Yanwen company in the back from the Beijing Post returned to the transport

It is understood that Yanwen company is a comprehensive service provider, which for many home appliances vendors to provide warehousing, range collection, packaging, printing, transportation and other integrated services, will be packaged in bulk mail to the postal Department for delivery. In accordance with the return of the postal company process, the international packet occurs when the withdrawal, the first by the postal department returned to the integrated service provider, and then the comprehensive service provider will return the refund to the corresponding seller.

reported that the postal internal processing of all aspects of the strict operating requirements and various types of documents list, postal and integrated services in the handover of mail also have the handover receipt documents. In accordance with the mailing agreement, the Postal Service is responsible for the loss or damage of the postal service, and the integrated services provider shall be responsible for the loss and damage of the mail.

Beijing Yanwen Logistics Co., Ltd. public apology

This morning, Beijing Yanwen Logistics Co., Ltd. in its official website publicly apologized, admitted to be sold mail department Yanwen company from the postal department handover, transport lost.

The letter of apology, said that one months ago, Yanwen company to deal with the international small number of items found short, because with the postal department has a clear and complete transfer points procedures, this judgement should be lost in transit. After the loss of the message, Yanwen company to look for many but not yet have further results, is still actively looking for recycling. This news media exposure of the message is lost within the scope of the message.

The Yanwen company apologized for the negative impact of the error and pledged to rectify the incident and ensure that similar incidents do not recur.

Beijing International Post Office opens hotline for reporting

Beijing Postal Company said in the briefing that the ACT exposed the Postal Department for individual customers differentiated comprehensive service providers training and education, the return of the mail to the integrated service providers after the processing requirements are not enough to affect the quality of service to the end customer.

It is learnt that in order to further protect the relevant rights and interests of the postal clients, the international Post Office of the Beijing Mail Company will set up a special advisory service and a hotline of 010-63166092 for reporting from March 3, 2015, and the public can make calls from 8:30 to 18 o'clock. Wang Dapeng Lin Brilliant journalist Cheng