Booking a tourist product, booking phone call, buy hot behind more than 40% group buying complaints unresolved

Statistics show: Group purchase complaints unresolved rate of 40%

Case: Netizen "EasyFly" is also regarded as an old net worm, but recently he was in a well-known website to buy a Hainan Sanya tourism products, the process of the toss, the poor service, or let him feel surprised. Yesterday, he in group buying navigation website Group 800 complaint area complained of his encounter, use "nightmare" to describe this time consumption experience.

Booked a tourist product, but the reservation call didn't get through.

Not long ago, "easyfly" to participate in the handle network organization of Sanya Ah Connaught Rainforest Cultural Tourism Area day tours, 88 yuan per person, in order to entertain friends, on the list. "I never thought. This group purchase unexpectedly is the beginning of the nightmare. ”

"After receiving the handle coupon, I started calling 2 days in advance to make an appointment, the result is not so early, one day in advance, and then 1 days earlier, March 10 morning 9, just after, I once again dialed the phone, a man answered the phone said he was not in the company, let me put the handle coupon code sent to 138**** 9335 this number. I sent the past, until the evening 8 o'clock, there is no guide and I contact, a little worried, because the friend 11th six o'clock in the afternoon about the plane will go back, only one day to stroll again. I just hit the phone number directly to the past, incredibly say what you dialed the number has been transferred to what services, we will SMS to inform each other of your calls! Then countless times to make an appointment call, either dial or no one answered. ”

"In the end, I really have no way, only in Baidu crazy search those two phone numbers, and then find another mobile phone number, finally contacted another one of their company." I explained the situation, he asked me to send the handle coupon code to another mobile phone, after a while, finally waited for a guide to call, when it was already 10th night 10 o'clock. The guide told my friend to pick up around 10:10 A.M. the next day. ”

"On the morning of March 11, I arrived 10 o'clock, but, after the group had received a person, they went to a golf course and switched to the sights." It was almost 11:30, and their car was late, and there was another sad news: There were several people in the group who ordered a meal ticket. So, all over 30 people must wait for them to eat out before they go to the sights together! I was very anxious at that time, let friends and guide communication, not fruit. ”

"Later I directly to the merchant phone, answer the phone man slowly said:" We give you to guide, and we have nothing to do ... At that time I was on fire, what is this word ah, I purchased the products you provide, is there a problem you can not help me communicate it? But I hung up the phone, and from the scenic area out, personally and guide communication coordination, tell my friend afternoon plane, really tense, finally agreed to let my friend advanced, this time is already 12 o'clock noon. The tour guide said, the Merchant is at night more than 9 o'clock for my friend to enroll, so certainly can only walk this kind of late regiment. ”

Group purchase complaints, a wide variety of content

For easyfly complaints, the Regiment 800 and the handle network in the first time to respond. "We will submit your information to the relevant staff to verify the processing as soon as possible, please wait patiently," the staff of the handle network said. "In Sanya, Hainan Province, the snow rainforest cultural tourism Area one-day tour of the product page, the reporter saw the event from February 23, is now over, a total of 338 people to buy."

Yesterday, in the "Regiment 800" group buying complaint area to see, group purchase complaints have reached more than 10,000, just yesterday day, there are nearly 20 complaints. There are also a wide variety of complaints, such as someone in the tick group group buy a few "candy color men's work vest", received goods and online description of the fundamental difference, very thin, poor quality, incredibly one is still broken; a group of people buy a deluxe big bed room, to the hotel a look, bedding is dirty, old facilities, and there is an unpleasant smell of mildew, The air-conditioning is not good, there is no broadband, there is no hot water, there are complaints that they purchased items in the Litters Regiment, two months without shipping.

More than 40% group buying complaints not resolved

For group buying complaints High situation, the Regiment 800 recently made a statistic, its release "2011 China Group Purchase user complaint Statistics Report" Show: Group buying complaint platform received 11812 complaints all year round, the group purchase website has resolved 6703 complaints, the complaint unresolved rate still reaches 43.3% , 13 first-line group buying websites with nearly 90% shares in the market, their after-sales service performance is relatively good, but compared with 2010 still obvious decline.

Digital Links

• 2011 Domestic Group buying site to launch a group buying activities 540,000, attracting about 300 million people to buy;

• 2011 Group Buying covered the social consumption market scale has reached 30.6 billion yuan, accounting for China's urban consumer goods retail total of 0.23%;

• At the end of 2010, China Group Purchase website has 1726, and 2011 years there have been more than 5,000, as of January 2012 left 3,790.