Chilling and angry domain Name service provider-new network

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I am a member of the new network customer.

June 2007, I separately applied for registration of domain name "concave-convex culture." CN (China) "," China marketing. CN (China) ", and then through my new network Guangzhou branch of the prepayment automatic transfer, and on June 8, 13th, respectively, received the new net" fee successful "email notification, which means that I applied for the two domain name has been registered.

However, it is strange that, about a week after June 16, 21st, I received a new network of "overdue payment, Domain name deletion" email notification, which means that I apply for the two domain name due to "unpaid" and invalid!

So, I and the new network Guangzhou branch telephone contact, the reception staff noncommittal. Helpless, I also with the new network Beijing headquarters telephone contact, reception staff told the next day, the results of a few days later to call back, but only the routine of the inquiry; CN (China) ", but" Chinese marketing. CN (China) "Domain name has been registered by others (later I learned through the CNNIC query, this domain name has been registered through the era of the Internet in the past few days." )

In this event, I am a consumer of products and services, I paid but because the service provider's major work errors and did not get the products and services; the purchase of domain name has now become an investment, the potential value of unlimited, my mental achievements, time costs, the expected economic loss is enormous, difficult to measure. The new network has seriously violated the relevant regulations promulgated by China Internet Network Information Center.

But in the communication process, the new network staff do not care about my mood and loss, I just like a criminal was repeatedly questioned, repeatedly recorded statements.

Through this incident, I not only on the new network products seriously questioned, and the new network service attitude is strong dissatisfaction!

This incident has been happening for nearly one months, and I have not yet received a written or verbal apology or comment from the new web. I also made a written response to the contact email posted by the new network's headquarters in Beijing.

The new network is known as "domestic well-known professional leading quality information-based basic application service operators, Gold Registration service agencies", but in the presence of major work errors, like a turtle, take "ostrich", seriously damaging the corporate image!

Human patience is limited, I have been out of anger! Strong protest!

Helpless and indignant, in view of the arrogance, apathy and behavior of the new network, I decided to resolve the matter through the media, public opinion and law in order to safeguard the legitimate rights and interests of consumers.