Consumer complaints about online shopping surge

"Science and Technology" January 31 news, domestic electric business Taobao, Cat Mall, Jingdong Mall, Suning and other frequent holiday price promotions and through the "price war" to seize market share, which to a certain extent to promote the development of China's online shopping market. However, as the domestic online shopping market is active, consumer complaints about online shopping are also soaring.

According to the "2012 China Network retail market data Monitoring Report" data showed that in 2012 China's online retail market transactions amounted to 1.3205 trillion yuan, an increase of 64.7%. It is pointed out that the major domestic electric power companies in order to compete for market share, in the last year, the frequent price war to attract a large number of consumers to buy online shopping, stimulated the net purchase market transaction size. And after the price war, the domestic electricity quotient rank also appeared the obvious disparity.

Report shows that as at the end of December last year, the domestic market share of manufacturers of the first cat shopping mall occupies 52.1%, ranked second Jingdong Mall occupies 22.3% of the market, the third of Suning easy to buy 3.6% of the market, followed by Tencent (3.3%), where the customer Prudential (2.7%), Amazon China (2.3%), Bowser Network (1.4%), Dangdang (1.2%), Xun Net (0.6%), New Egg China (0.3%).

Data show that the market share of cat mall more than the second Jingdong mall about 29.8%, accounting for half of the total market, and Jingdong Mall compared with Suning easy to buy more than 18.7% of the market share, more than third to tenth place the overall market share. And from the number of registered users, Day Cat Mall registered more than 100 million people, Jingdong mall about 80 million people, Suning easy to buy about 30 million people, the day Cat mall is still in the first place.

It is noteworthy that the online shopping market has also brought more consumer complaints. To Taobao (including Day Cat Mall) led by the top ten electric dealers become "2012 Network shopping ten complaints web site", complaints are mainly concentrated in the delivery delay, logistics slow, return and exchange slow and account security issues. The top ten complaints sites are Taobao (including Day Cat Mall), Dangdang, Suning easy to buy, Bowser shopping Network, Amazon China, Gome Online, QQ network shopping, Xun network, shop No. 1th and only goods will.

Industry insiders pointed out that Taobao and other domestic electricity dealers compete for market share, although attracted a large number of consumers, but after-sales service did not keep up, resulting in more complaints. Domestic electric dealers want rapid and smooth development, can not only pursue market share, hardware and software at the same time development to keep up with, otherwise can only be short-lived, by consumers saliva submerged.