Da Vinci apology was accused of not talking about return compensation

Shanghai Customs confirmed its 87% Declaration of origin for Italy, will verify the origin of Da Vinci (reporter Lio Eling) da Vinci home into the production of false event more than a week, 18 o'clock last evening Xu, Leonardo da Vinci home in their micro-blog and the company's website hang out "to consumers of public apology letter", the first to consumers apologize　　said that some products, quality and nonstandard publicity issues have been carried out internal rectification, but did not involve imports of furniture whether there are false origin, also did not mention returns and compensation issues. "Do not shirk responsibility for their own problems," said the public apology letter, the media questioned the da Vinci home some of the product origin labeling problems, quality problems and nonstandard publicity issues, the company humbly accept government departments, the media and the public supervision, and has carried out the internal inventory rectification work, but also to the relevant cooperation brand enterprises to write,　　Requires active lookup.　　Leonardo da Vinci Home said, is cooperating with the relevant departments to verify the situation, "the company's own problems we will be in accordance with the relevant laws and regulations to assume responsibility, never shirk", and to consumers apologized.　　Consumers believe that in accordance with CCTV's "weekly quality Report" Prior to the report, The Da Vinci home sales of foreign brand furniture suspected of forgery and fraud, known as Italy imported luxury furniture in Dongguan Changfeng company processing production, some American brands are also in the domestic processing. In this respect, Leonardo da Vinci's home in the letter of apology did not specify. At present, consumers are undoubtedly the most concerned about how to return goods and compensation issues, the letter of apology also did not mention.　　Yesterday, The Da Vinci household PR closed the hotline to contact the media, a public relations mailbox pr@davincichina.com, the reporter will be the relevant interview outline sent to the mailbox, as of 23 o'clock last evening, did not get Da Vinci's reply.　　For this apology, many netizens and consumers believe that the lack of sincerity, "evasive", did not solve the real problem.　　Different stores return the reporter last night to call Beijing, Shanghai, Shenzhen, The Da Vinci Home Store, asked the return of goods, the staff gave different statements.　　Da Vinci Beijing Friendship Store: Consumers can register first, leave contact information, buy products time, brand, etc., the store in 7 to 10 working days to give a reply, you can directly to the shop interview, need to prepare to buy bills, invoices.　　Shanghai Yan ' an West road head office: Now can not return, consumers can take notes to the store, we can give proof of production.　　Shenzhen Baoan South Road Store: There is no return of the news, there are questions you can contact the salesman. Investigation of the Shanghai Customs announced the import and export of Da Vinci company this year, the declared origin of products for Italy 87% Shanghai customs will verify the "Da Vinci" Origin yesterday, our correspondent got Shanghai customs to the Da Vinci company this year in Shanghai port import and export situation investigation report, The report shows that this year, 124 of the original Declaration of origin as Italian goods, but temporarily do not see the card Bridt all products are produced in Italy, need to enter aStep verification. The report only shows the declared origin of the Shanghai Customs Survey, the Da Vinci Home Co., Ltd. April 9, 2009 in Waigaoqiao Free trade zone registration. In 2011, the Da Vinci Company declared imports of 186 imported goods at the Shanghai port.　　The Declaration of Origin mainly involved Europe and Asia, including Italy, China, Spain, Vietnam, the Philippines and Germany, 10 countries.　　Among them, the Declaration of origin for Italy's goods a total of 124 votes, accounting for about 87% of the total value of imports, the declared brand mainly includes Fendi, Versage, DIESEL, Cappelletti (card Bridt) and so on. In addition, for the Da Vinci home claims to be global procurement of the United States Yap (Hollywood) Brand furniture, the import declared the origin of India, without China, this year a total of 10 votes.　　Among them, 8 votes is the direct import of the port, 2 votes from bonded warehouse import. Whether the origin of the fraud will verify Leonardo da Vinci has been the external saying is: "The sale of Italian brand furniture, are produced in Italy, and imported into the country." CCTV "Weekly quality Report" was previously in Dongguan Changfeng Furniture company took the card Bridt double bed, Changfeng company people called The Da Vinci company produced card Bridt brand, the furniture delivered to The Da Vinci Company, first from the Shenzhen port, shipped to Italy, and then shipped back from Italy to Shanghai, customs clearance,　　Make the furniture have import formalities. The Shanghai Customs report does not mention whether the 124-vote Italian goods are made in Italy.　　As for Leonardo da Vinci whether the existence of false declarations reported in the media, whether not truthfully declare the situation, the Shanghai Customs office of the relevant officials said the need to verify each one to answer. "Da Vinci problem in the sales link" Shanghai customs believes that enterprises in the import and export links should be truthfully to the customs declaration, at the same time, enterprises in the domestic sales process, should also fully respect the consumer's right to know, to inform consumers accurate information. The Shanghai customs thinks, the Da Vinci household product problem is not in the import and export aspect, but is in the sale link, "Depends on the company to sell the time how to mark the origin and so on information."　　"The reporter also learned that Shanghai Vice Mayor Jiangping convened a coordination meeting on July 13, asked the industry and commerce, customs, quality inspection and other related departments to investigate and deal with Leonardo da Vinci home was exposed." Newspaper reporter Chen Ningyi Lio Eling