Dangdang: If the user is indeed stolen will be the amount of compensation for the loss of users

The day before yesterday, Dangdang suddenly posted to the user information: Since March 19, the emergency freeze all user account balances and gift cards 3 days. Yesterday, some people reported to this newspaper, recently found their own dangdang on the gift card less, at first thought they remember wrong, it seems to be stolen. Yesterday, the reporter contacted Dangdang public relations staff, the other party told reporters, if the account balance and gift card is indeed stolen, Dangdang will be the amount of compensation for the loss of users.

The reporter learned from Dangdang, because a small number of consumers account balances were stolen by criminals, so the emergency freeze account balances and gift cards. Our city has a lot of Dangdang users, this message so that many people ask questions, the account of the theft of the balance of the event will have an impact on their own bank card transactions? When can I thaw my account balance? More people said that they usually compare careless, not to pay special attention to how much money and gift cards in the account, how to confirm that their account balance is stolen?

Yesterday, the reporter contacted the Beijing Dangdang Public Relations department. Staff said the account balance and gift cards had been thawed, but the "freeze" thing had little impact on the bank card transactions, and users should not worry. As to how to confirm that your account is stolen, you can first look at their login password has not been modified, and then can view the recent transaction records, illegal theft of the brush may take two ways, one is the direct theft of the balance of consumption; the second is to transfer the money in the account. Either way, if the account is stolen will leave a record of transactions or withdrawals, as long as users can find this record, you can call Dangdang customer service phone 400-711-6699 reflect the situation, the staff check the situation is true, Dangdang will be the amount of compensation for the loss of users.

When it comes to the reasons for account balances being stolen, Dangdang's explanation is that "2011 CSDN Internet leaks caused a lot of loss of account password data, and many users are accustomed to using the same account and password on different websites to lead to leaks". Dangdang CEO also said in the Micro-blog: "January csdn website tens of millions of user password was exposed, thieves recently tried in several electric dealers, with the balance of theft shopping." Dangdang staff to remind users, now login Dangdang best change their login password.