Day-run intermediation IVR voice self-service system to solve the problem of electronic business verification

China group buying industry experienced a raging 2011 and ups and downs of 2012, ushered in a full of hope and suspense 2013 years. After several rounds of industry reshuffle, group buying industry gradually from a first-tier city to the two or three-line city. So far, group buying business mainly focused on eating, drinking, playing, music and other life-related industries, such as catering, KTV, film, Tourism and so on.

For group buying enterprises, because not all the use of the scene of the shop has a computer, network conditions, and the two or three-line city merchants computer, network conditions are worse, therefore, the verification of purchase coupons has been a lot of business headaches. As the most recognized service channel, telephone has always been the easiest way to be accepted and used by customers. Therefore, the telephone IVR verification method has become the first choice for many group buying merchants.

The so-called IVR authentication, namely Self-Service IVR voice response system. is based on the PSTN Circuit communication network, the telephone as the carrier, intelligent voice verification information, the customer through the telephone key to start the information reconciliation, the whole process of telephone self-service system. Its typical functions such as anti-counterfeiting data validation, security verification, activation, authentication ... To meet the current business needs of many electric business enterprises, but also attracted many enterprises to invest in the establishment of IVR verification system.

However, the enterprise's own telephone IVR verification system, will face many problems, such as the high cost of communication (relay resources cost, IVR self-service voice service Wave peak, trough prominent, enterprises faced with the lack of relay resources or the burden of redundancy of the relay resource occupancy costs high), maintenance pressure, no backup mechanism, high risk. And since the construction of the system, it is necessary to expend a lot of manpower and energy, so that enterprises can not focus on the core business.

In order to solve the above problems, the domestic leading hosting bank call center and cloud services provider-day-run financing for the needs of the electric business enterprises, the introduction of IVR voice Self-Service system, to provide them with purchase coupons telephone IVR verification, card activation, merchant information automatic verification and E-commerce Telephone self-service services (order, confirmation, payment, etc.).

Taking the public comment as an example, as China's leading local life consumption platform, the public comments are committed to providing users with catering, shopping, leisure and entertainment and life services in areas such as merchant information, consumer preferences and the release of consumer evaluation of the interactive platform, but also for small and medium-sized businesses to provide one-stop precision marketing solutions, including electronic coupons, Keyword promotion, group purchase and so on. At present, the country's major cities each day a huge deal of group buying transactions can not be confirmed by the way of manual recognition, artificial Inbound, artificial answer, manual recognition can not efficiently deal with the daily purchase transactions.

On-line day-run intermediation group buy telephone IVR self-service system, processing user consultation, purchase, unsubscribe and other consumer service efficiency has been greatly improved. The rapid development of telephone self-service has speeded up the innovation of the content of non-artificial customer service in the enterprise, and the public demand is changing rapidly and efficiently.

In addition, the system also provides relay group communication resources to protect, relay multi-layer backup, enterprises do not have to bear the cost of redundant relay resources, only the actual monthly use of telephone charges can be paid. and to provide for the city's mutual preparation, disaster disaster recovery function: for the important customers of multiple relay high concurrency, in the private cloud of the managed platform of the day run will provide a set of off-site backup nodes, when the main node has abnormal conditions can not normally carry out the business, the system automatically cut to the backup node to ensure that the merchant's authentication telephone access.

Compared with the self-built IVR verification system, the system of day-run financing is obviously cheaper, better and more secure. And in the days run a large number of professional maintenance team and telecommunications platform for many years operating experience of the system security, stable operation of the guarantee, enterprises can also have more energy to focus on their core business. Good use of experience and obvious efficiency improvement, so that the days run to win a large number of electronic business customers. So far, in addition to the public comments, the United States Network, glutinous Rice Network, D1 Network and other enterprises are in the use of the IVR to provide self-service voice self-help system.