Electric business promotion to eliminate false publicity

Commercial News (reporter Sun Shuyan) dangdang, Jingdong Mall and other 44 retailers jointly released on Christmas, New Year's Day, Spring Festival, Valentine's Day, Lantern Festival "network http://www.aliyun.com/zixun/aggregation/24095.html" > The Retail enterprise promotes customer service proposal ". 44 companies during this "five-section" period to ensure that no misleading false publicity, and the page published photo information inconsistent with the goods or services.

Linya, secretary General of Beijing Electronic Commerce Association, said that the proposal mainly includes electric business enterprises should not deliberately delay or unreasonable refusal of customer complaints, the initiative to consumers to issue consumer vouchers, not to do false marketing and so on.

In addition, the appliance manufacturers for the "five sections" to make the corresponding pre-sale and after-sale response measures. Wang, the vice president of Jingdong Mall, said that during the festival there is a general delivery late and "oversold" behavior, "five" period to do a good job.

City Trade and Industry bureau 12315 Complaints Center Zinyana Introduction, 2012 total received online shopping consumer complaints 25,649, accounting for 52.3% of total complaints, compared with the same period last year, growth nearly twice times.