Electric Dealer's Spring Festival test, the transcript seems not ideal

"The Spring Festival will be sent after the year", "Let Me go to the warehouse to pick up the goods", "set a lot of annual necessities, only sent a small part of" ... These two days, online shopping families have complained about the internet shopping for the encounter, shop 1th, Jingdong Mall, easy to hear, Amazon and other electric dealers almost spared. During the new year, the traffic situation and express service, became the main reason for the Spring Festival can not be delivered to consumers in time, the electric business faced with a big exam, the report card seems not ideal.

Online shopping did not arrive

"This is New Year's Eve, I bought the Spring Festival has not arrived, no snacks how to watch the gala Ah!" In order to get the spring festival early, consumer Miss Chen February 2 in shop 1th under the purchase of a lot of snacks and melons, after the customer service staff assured her that as long as the order before February 5, can ensure that before the festival delivered home. However, Miss Chen until February 5 found that the status of the order is still shown as "packaging," which makes her a little worried. When she contacted customer service, customer service said, before the festival delivery volume is too large, orders can not be sent a year ago. After repeated communication, customer service only then put forward, if really urgent delivery, you can go to the warehouse to take delivery. Yesterday, when Miss Chen came to the warehouse, she found that many consumers were rummaging through the pile of goods, while her purchases were pressed in the innermost. "I wanted to buy a TV set for my parents before the Spring festival so that they could watch the gala on a new TV," he said. "Mr. Wang bought a television on the internet, originally said to be able to arrive yesterday, the result yesterday Mr. Wang again contact with customer service, get the answer is to wait until number 15th to arrive." It was a great disappointment to Mr. Wang's family.

Electric business promises "No break for Spring Festival"

Most of the electric dealers have promised "no break for the Spring Festival". In store 1th, the official online clearly written, 1th stores 24 hours, distribution in the Spring festival during the normal operation. But also to remind "due to the impact of the Spring Festival, north, northeast and east China Orders: The estimated delay of 3-5 days delivery;

Amazon China has pledged to provide a free delivery service during the spring Festival, including New Year's Eve and lunar, but in individual areas it is expected to have an extended delivery time. Jingdong Mall Also during the Spring Festival commitment does not close, ordinary goods and electricity orders in Beijing, Shanghai, Guangzhou, Chengdu and other major cities still ensure normal distribution.

Industry analysts believe that the new year for the electricity business is a test, traffic and order volume rose sharply at the same time, the express but suffered stagnation, on the one hand, most of the express business in the Spring Festival period are suspended, on the other hand, the national traffic is facing the Spring festival, making freight speed slow, difficult to increase, the