Electricity business 7 days no reason not to return? The Industry and Commerce Department will strictly investigate

Reporters yesterday from the State administration of industry and Commerce learned that in response to the new "Elimination of the" 7th, "no reason to return" provisions, the State administration of Industry and Commerce recently issued a notice, the Ministry of Commerce and Industry to implement the implementation of the Business enterprise inspection, urged the electric business enterprises to seriously implement the new

In the new "elimination Law" from the beginning of March 15 this year, the implementation of some enterprises have been criticized by consumers, of which "7th no reason to return" the biggest problem. Beijing Consumer Association recently released a survey on online shopping questionnaire report, more than 60% of consumers said, "7th no reason to return" encountered obstacles. Zhongxiaoxie released the first half of the complaint hot spot, "7th no reason returns" the implementation of ineffective to become a complaint hot spot.

In this respect, the State Administration for Industry and Commerce issued a notice, asked all over the industry and Commerce Departments to guide the electrical business enterprises through refinement of the system, improve procedures and other effective measures, "7th no reason to return" provisions to implement. The State Administration for Industry and commerce requests to further expand the coverage of 12315 consumer rights service stations in the field of electronic commerce, guide the Electric Business enterprises to strengthen and improve service, and conscientiously fulfill the social responsibility of consumer rights.

In accordance with the requirements of the State Administration for industry and commerce, all over the industry and Commerce departments to comprehensively check the implementation of the "7th no reason returns" relevant provisions of the situation, which focuses on the inspection of Electronic business enterprises to mark the use of no reason to return the provisions of goods, purchase the process of "one-to-one" As a result of the consumer unpacking outside the packaging inspection of goods and businessmen are refused to return for reasons such as returns. Once found that the electrical business enterprises to damage consumer rights and interests of the illegal acts, to be severely punished. At the same time, strengthen the relevant complaints, reports and advisory data summary analysis, analysis and excavation of hot spots, difficult issues, research and development of solutions, and in early September before the new "Elimination Law" "7th, no reason to return" inspection and related complaints reported.