Handle NET "12315 Green channel": Is the enterprise to the consumer rights best protection

With the rapid development of group buying, the consumer's "activist experience" more and more attention. "The 12135 green channel is not just a brand, it is not a simple honor, but a platform for consumers to provide rapid service." "To handle the network has been in the country's 10 key cities successfully opened the" 12135 Green channel, handle network vice President New Lihau said. It is the best protection for the consumers ' rights to construct the urban networked consumer's handle mode and provide the consumers with rapid rights-protecting service.

On March 6, "efforts to build security Integrity Network Shopping Environment Symposium", the State Administration for Industry and Commerce, the Chinese Consumer Association to jointly release the "2012 Consumer Protection Status Survey", the survey showed that 41.1% of consumers in the choice of rights, are directly to find the site complaints, They think this is the most direct, most effective and lowest-cost way to safeguard rights. Another survey also shows that only 41.4% of consumers will be online consumer rights, 58.6% of consumers believe that the cost of protection is too high, often time-consuming and consumption.

In order to set up a more perfect enterprise customer complaint resolution system, handle network in Beijing, Guangzhou, Shenzhen and other countries in 10 key cities opened the "12135 Green channel" to ensure that consumers in the first time the request for protection to be answered and resolved.

The opening of "12135 Green channel" provides a favorable way for consumers to defend their rights rapidly. In Hefei, there is a wedding photography center, because the staff and boss contradictions led to close the door, at that time more than 2000 consumer complaints, handle net consumers accounted for more than 600. Know the situation, handle nets the first time with Hefei Network Supervision Bureau for Communication, immediately connect "12315 Green channel", in 48 hours to more than 600 consumer information out, telephone communication, understand the situation immediately after the solution.

"12315 Green channel" at the same time also the business and the user effectively connected together, through the handle Network qualification audit to provide consumers with goods, business if the subsequent service business, will be shouldered by the handle network. New Lihau said that in addition to the current 10 listed cities, the handle network will be in the other 7 cities to open "12135 green channel."

In the field of consumption, through the establishment of urban networking customer complaints processing, consumers will be better and more quality service. No matter when, the enterprise will consumers ' needs and experience in the first place is beyond doubt, and the effective formation of the network, rapid response and resolution, is still a question mark in the hearts of many consumers. Industry insiders commented that the handle network with quality services to the industry to improve service standards, but also to enhance the confidence of consumers.

In the internet age, it is necessary for enterprises to implement networked and systematic consumer rights and interests protection mode. Handle network opened "12135 Green channel" to establish a network of urban consumers handle mode, and effectively for consumers to provide protection of rapid rights, in the sale of quality products at the same time, good follow-up service will bring long-term benefits for enterprises.