Handle Nets pioneered the "consumer rights" New deal, online shopping does not show

The rise of the current online shopping spree, people enjoy the convenience of online shopping, at the same time, a variety of fake and even illegal goods also appeared, online shopping rights become the network consumption of "island" and has been criticized, speed up e-commerce legislation, standardize the electrical business environment has become the focus of the two sessions of the NPC this year.

Recently, China's well-known group buying web site handle the first launch of the "Consumer rights" New Deal, in the top ten cities to open "12315 green channel", with the strength of enterprises to explore a consistent with the status of industrial development and China's national conditions of the supervision and management mechanism, to fill the field of online shopping rights

Industry expert analysis that, the network buys the consumer dispute to be increasing increasingly, the network buys the rights issue to become increasingly prominent the root reason, one is lacks the regulation, second is the safeguard rights without the door.

As we all know, consumer behavior in traditional sense is always under the supervision of the administrative department, if the operator's lawful business qualification, the hygienic condition of the place of business, the quality of the goods and so on, there are related departments to supervise it; the virtual network shopping environment has put forward the great challenge to the traditional supervision way, many links become the supervision blind area In the protection of human rights, consumers often face the phenomenon of no door rights defenders, but also often encounter the seller's "cold treatment."

This kind of nonstandard industry development, not only makes the consumer's shopping experience greatly discounts, to the electric business development impact is more and more big, therefore the net buys the profession also urgently needs the service system the consummation. Obviously, handle Network Ten cities "12315 Green channel" The opening, the Establishment consumer Rights Protection Department, constructs the pyramid structure the customer service system, under the local Industry and Commerce Department's supervision and the guidance, the quick and efficient solution consumer dispute, enhances the consumer satisfaction, is the work, but is not "the show".

Industry personage pointed out that, handle net ten cities "12315 green channel" open, corresponding handle net consumer rights and interests protection promptly solves the serious complaint, fundamentally solves the lack of supervision, the right to protect rights without the two major problems, will form enterprise and administrative Department linkage, To jointly safeguard the legitimate rights and interests of consumers in a new situation, so that online shopping rights are no longer "island."