Handle network is striving to build "handle mode" to improve the group Purchase Service protection Service

Establish good faith standards for consumers to bring the greatest benefit, is the enterprise can be in the fierce market competition, the key to stand out, the same, for group buying industry, the user's satisfaction, but also the measurement of Group buy website development of the most intuitive standards.

As a new E-commerce model, group buying industry development is still in the pioneering period, at the same time, group purchase service is also in constant progress and groping. From the earliest "three packs of buy", to "12135 Green channel" opened, and then to the recent pull-handle network launched the "multi-city networked consumer handle mode", group buying services for consumers ' rights and interests protection is innovation gradually reform, improve.

After the top ten key cities in the country opened "12315 Green channel", a few days ago, handle Nets vice President New Lihau said, in order to provide consumers with better quality service, handle network is to establish networking in the national "handle mode", in addition to the 10 cities have opened, the future will also be in 7 key cities listed " 12135 Green channel ".

Early last year, the handle nets first launched the "three packs" service, followed by a large number of group buying enterprises follow up. Handle Network CEO Wu has publicly said that the handle network in the pyramid-type customer service system, services will become the core group purchase site competition.

And in order to reduce the cost of consumer rights, to achieve the interactive communication between the website and consumers, at the beginning of this year, the handle Nets first opened in China, "12135 green channel" to ensure that consumers within 24 hours with the handle network of the regulatory platform docking, the solution to the consumption problem. "12135 Green channel" is not easy to build, behind must have a strong customer service system can undertake and solve consumer complaints, "handle Nets vice President New Lihau said," Handle net in the interior remodeling the system, set up a complaint center, call Center and the Department of Protection, all over the call center after receiving calls from consumers, Will transfer the information to the headquarters complaints Centre at the first time. ”

Yang Hongzhan, secretary General of China Consumer Association, pointed out, "if an industry does not pay attention to protect consumers, do not protect the legitimate rights and interests of consumers, such industry is bound to end, towards decline." He believes that internet consumption has a new regulatory framework, but the rapid development of e-commerce, new situations, new problems in the emerging, which will be group buying and other network services to raise more challenges.