Huang Zhiping: Several key issues of forum operation

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Forum operation of the most complex, it is not like the information of the site as long as the update is enough, every account of the forum is a living person, similar to a small society, once the grasp of the pulse will appear chaos, or even collapse, and then operate more difficult, Therefore, we must first pay attention to several key issues of forum operation when we are ready to establish the forum.

1, what is the forum's quality users?

Firmly Advocate forum users, can provide content for the forum, and can resonate with users is the quality of users (my previous articles have detailed description, here is no longer long-winded).

2. How to deal with the offending post?

For the violation of the post, in accordance with the version of the regulation. Forum is a mixed bag of places, what people have, in addition to the emergence of quality content, but also the production of garbage content, and even illegal content, how do we do? You might say? Delete the post on the line, or transfer posts? All right? This approach is not long and unreliable. The appearance of each post is purposeful, so to understand the purpose of the user post, if the version can be transferred to the post, and the message must be posted to the user, other violations of the content in accordance with the version of the regulation, delete the post, Buckle points.

3, how to deal with the offending user?

Illegal users mainly refers to the posting of ads, offending content posts users; This type of user can be divided into two kinds of:<1> pure advertising of the primary network promotion staff, such users do not have to be polite,;<2> real users do not say, just want to send ads or express their thoughts, With no other malice, such users may turn into quality users, for such users do not easily sealed, the use of the power of the letter, the ID behind is a living person, seal is not ID, is the heart, the key is to guide education, new users to warning points mainly, the old users, to be cautious, to buckle the main points of education.

4. How to deal with the contradictions between users?

As long as not to go overboard, casual, not as a referee, guide the good. If a forum can be noisy, this is the forum of good things, that the forum has a different thinking of the collision, make the two sides have their own fans, through the noisy perhaps resonance came out, but can not go overboard, once the excessive people scattered not tidy, so guide the most important, It may be possible to give special medals to both sides of the truce for processing.

5, user and Moderator of the contradictions between the treatment?

Easily do not destroy the authority of the management team, open and transparent attitude to deal with. Every moderator is not easy, to manage a lot of posts, and not every moderator's cognition is completely correct, 8630.html "> sometimes will be biased, such as accidentally deleted, buckle points, users will certainly complain, this please see the administrator to take responsibility to:<1> Detailed understanding of the causes of the contradictions; if there is no fault, maintain the punishment of the Moderator and make a statement to the user,<2> if the moderator is wrong, the moderator reasons for the initiative out of public confession is the best, if not too willing to, through the super moderator or administrator to apologize, and give certain rewards, This is to maintain the authority of the management team, and to appease the user, this open and transparent approach will be more popular.

6. Other precautions?

About the forum user churn problem? The forum and the troops are very similar, the soldiers of the iron camp plate flowing water; the question of the opinions of the old members About the Forum irrigation problem? No water forum is unhealthy. Irrigation is normal, no water forum is boring and boring. The key is not in the learning Exchange area irrigation, not malicious irrigation, and then there is the proportion of attention to water, leading users to produce high-quality content, to produce high-quality users.

Forum operations are complex and changeable, depending on the forum may have different management mode, so we have to seize a few principles of the issue, will be the forum to build a home feel, as if a person has established a warm home will not often go home again, a worry will often go home to see.

Author information: Huang Zhiping, founder of Novice Net (bbscom.com). To see the author more articles please search novice net or Huang Zhiping, or login www.1981y.com. Welcome to join the QQ Webmaster Exchange Group 88048076.

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