"Love Rice" group was questioned: benevolence or malicious use

Heilongjiang "Grain King" Ningongi couple recently with 107 tons of rice stranded in Beijing, two group buying website launched to buy "Love rice" action received a lot of public response. However, recently, some people have reported that the rice is old, doped rice, suspected benevolence is used, and some 4 consecutive returns have been rejected. Taobao intervened yesterday, the two sides have reached a return agreement, but Taobao revealed that they do not know "love Rice" is a merchant's personal behavior, the company will investigate this. People rush to "Love Rice" "Poly-value group buy poly rice into love in action, to help the plight of food delivery model Ningongi out of trouble ..." June 19, such a message appeared on the Internet, causing widespread concern. The publicity also mentioned that this is "the northeastern high-end organic Wuchang rice, both benefits and love." On this news, earlier from June 14, a netizen Weibo, said the national model workers, Heilongjiang Wuchang "Grain King" Ningongi was fooled, a few months ago, he shipped 107 tons of organic rice in Beijing, did not expect to be a scam, buyers always delayed refuse to pay delivery, rice stranded in Beijing, the old couple have a home difficult to return. After Weibo forwarding, Beijing residents have to help, two group buying network also joined in to sell love rice. Yesterday, has returned to the Ningongi wife to reporters confirmed, help them to sell rice is litters group and Taobao together cost-effective. Back wine Rice was refused to the public Mr. Fan was at that time to scramble for love rice, but, his love is now some chilling. "I saw the news, feel also should be out of a force, so from Taobao ordered 3 boxes, 10 kg per box, 59 yuan a box." A few days later, "Love rice" door-to-door, Mr. Fan opened a box, suddenly feel a bit wrong. "The first feeling is not new rice, there is a stale smell, the second feeling is not rice floral rice, before the home also bought rice floral rice, certainly not such a son." "Mr. Fan said, looking carefully, found that some of the mixed rice," because without a professional body testing, we are not sure that this is counterfeit, but it does not seem to be true. "And Mr. Fan has the same feeling of a few buyers," I surf the internet, and even some people say that the rice received is moldy it, "I feel cheated, Mr. Fan on the Internet to apply for returns, and unexpectedly four consecutive applications have been rejected." The seller even sent a reason to refuse: "Pro, there are any questions you can contact us, please both sides friendly agreement." This aggravated Mr Fan's suspicions. Many questions on the Internet in this regard, yesterday reporter call Taobao public and customer communication department. Mr. Chen, the department's investigation, said the consumer said the rice moldy contact merchant returns, in the Exchange process merchant has been asking the consumer to provide evidence, but did not explain the concrete proof content and the reason, causes the two sides communication to produce the misunderstanding, did not achieve the after-sale processing unanimous opinion, the follow-up Taobao staff will help to intervene the investigation, at present both sides Return refund. Mr Chen has also confirmed that many comments on the quality of rice have been seen online. The reporter asks the merchant contact method, Mr. Chen "protects the customer information" as the refusal, if the reporter sends the interview letter, may help the coordination. He also said thatOnce the consumer and merchant complaints can not solve the problem, can immediately and Taobao professional rights team contact, such as involving the sale of goods in the merchant itself problems, once verified will be seriously dealt with. Reporter noted that for the love of rice, there are still many questions on the internet, suspicion of benevolence is malicious use. Mr. Chen revealed that, according to his understanding, Taobao never openly involved in "Love rice", do not rule out the behavior of individual sellers, the specific situation Taobao headquarters will be investigated.