Mercedes-Benz Smart new car tires full Circle fracture 4S shop refused to change the free of charge

Car owners easy to buy in March Mercedes-Benz Smart Car, in a driving "tire", tires and rims completely detached. Mr. Yi in Changsha ren fu Mercedes-Benz 4S shop in front of the door, to reporters show "The whole circle broken" tires.　　Shaoyang A car owner has also suffered a tire full circle fracture, manufacturers for its replacement of all tires, and the corresponding compensation. Mr. Yi is a nearly 20 years old driver, home has a Cadillac and many other well-known brands of luxury cars.　　Because of the increasingly inconvenient Changsha parking, he bought a Mercedes-Benz Smart mini car to facilitate their own travel.　　But this is known as "the best security in the world" car, in a few days before a drive, almost let him "lost his life"-the car left rear tire in high-speed driving, tire skin suddenly whole circle break, leaving only a bare steel rim. Changsha Ren fu Mercedes-Benz Xingsha 4s shop that the tire line tires tied to the wire, and Mercedes-Benz product quality is irrelevant.　　Earlier, Shaoyang a car owner's tires also appear similar to "whole circle fracture", Hyundai 4S Shop free replacement of all tires, and the related compensation. Mercedes-Benz Smart car high-speed driving panic tire according to Mr. Yi, this Mercedes-Benz Smart Car purchased in March this year, the whole car spent nearly 120,000 yuan, currently only 5000 kilometers. "This price can buy domestic large and medium-sized cars, it is because of the security of the Mercedes-Benz, so only to buy this car." "June 13, Mr. Yi drove this car from Xiangtan to Changsha," driving the car body suddenly appear sharp jitter, I do not know what happened, then did not dare to step on the brakes, and finally with years of driving experience will be parked. When he got off to look at the car, he was stunned by the sight--the tyre skin of the left rear tire had been broken in whole circle, and the steel ring had been completely separated. "Luckily I handled it right at that time, and if I stepped on the brakes or the road was bad, it was going to overturn the accident!"　　"4S Shop: We have not seen this kind of flat tire easily Mr. immediately called Changsha Ren Fu Mercedes-Benz Xingsha 4s Shop Rescue Telephone, this just get rid of the dilemma." But in the next few days, he fell into another "dilemma"--4s shop after the "tire Whole circle break", neither give a reasonable explanation, nor want to admit that it is a quality problem, "I do not have any excessive requirements, just help me change a new tyre, make sure I have a car on the ok! "4S Stores said that there is no such model of the tyres available for replacement.　　Mr. Yi thinks this kind of treatment is "perfunctory", hence to the red net "consumer rights" channel (http://315.rednet.cn/) complaints. 16th afternoon, the red net reporter accompanied Mr. Yi came to the 4S shop, saw the "whole circle broken" tires. 4S store manager Mr Zhu admits that he has never seen a flat tire like this "brutal", "but according to our technicians, two tiny wires were found on the tyres, one of which has pierced the tyre".　　There are differences in the cause of the tire 4S shop refused to change the tires for free 4S Shop Thus, the culprit is wire, is not a product quality problems.　　Therefore, 4S stores can not provide owners with free replacement service, but it is free to provide an old tires for owners to use.　　The owner of Mr. Yi immediately refuted that the tyre tie nails, wire is indeed a common way to explode, but your presence in the sale of personnel who have seen the tire can make "tires and rims completely out"?　　Mr. Yi, a gentleman with Mr. Yi, said he had more than one car in his home, do not care about this hundreds of yuan a tire, but this car is the quality of performance and Mercedes-Benz Brand does not match, so that he was mentally and psychologically frightened, hoping to get a reasonable explanation of 4S shop. Owners want to sue manufacturers, 4S shop request to return car due to the two sides of the reasons for the flat tire, Red Net reporter can only suspend coordination.　　Mr. Zhu said he understood the owner's mood and hoped that Mr Yi would continue to settle the matter together. This morning, Mr. Yi called the Red Net "consumer rights" channel, said yesterday in the reporter left, after a number of requests to the superior leadership, the final answer is "No identification is product quality problems, not free replacement tires."　　Because the 4S shop is not willing to replace the tires free of charge, but also unwilling to deliver the car to the owner, the two sides had a verbal conflict. "My Mercedes-Benz product quality and Ren Yu 4S Shop after-sales service has lost confidence, decided to pass the legal way to require manufacturers to return the car." Mr. Yi said he was currently collecting evidence to hire lawyers to bring lawsuits before the courts. (Reporter Wu Yu)