China quality Inspection network in Henan province, Mr. Li to the Chinese Quality Inspection Network Complaints Center, recently, he found that the use of more than 2 years of gas water heaters leakage phenomenon. 21st, Guangdong million and New Electric Co., Ltd. to the Chinese Quality Inspection network, the company's customer service staff has been to the user to solve the problem of the machine, the user to the company's treatment expressed satisfaction. The cause of Mr. Li's complaint was that he contacted Zhengzhou's million and water heater maintenance department to reflect the failure, the other side of the customer service staff said that the need to replace the water tank and maintenance costs 50 yuan, Mr. Li expressed recognition. The second day, the maintenance staff in the water tank inspection found that Mr. Lee used the model for jsq168-b water heaters used copper material, because the water tank has been over the warranty period, so the replacement water tank needs 300 yuan, maintenance costs 30 yuan, a total of 330 yuan. Mr. Li puzzled, obviously at that time the telephone said is 50 yuan, how to door-to-door repair became 330 yuan? April 20, China Quality Inspection Network Complaints center staff received complaints from Mr. Lee, immediately with Guangdong million and the new Electrical Appliance Co., Ltd. after-sales service contact, in the description of Mr. Li's situation, million and the company's staff immediately and Mr. Lee made contact, after asking the details, On April 21 afternoon to help users solve the problem of the machine.
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