Mobile phone unknown call transfer canceled difficult

This report (reporter Gu Xiaoyu) own phone was set as call Transfer object, but the machine owner himself but can not directly cancel.　　Yesterday, the reporter learned from 3 operators, if the user's phone is unknown to the person set as a call to the object, then cancel the operation is very difficult. Recent media reports say a user's mobile phone is not aware of the situation is set up as someone else's call transfer object, and thus received not their own harassment phone, but the operator told the user, this situation operators can not cancel the operation, only the user himself and the call to the settings to contact.　　Reporters on this issue to verify that, in the resolution of the phone was unknown to set up the call to turn, there are many problems. Operator customer Service told reporters that many mobile phones with the function of setting up call transfer objects, so set call forwarding number, do not need to go through the operator, and in this process, is set to call the transfer of the telephone users will not receive any notice or reminder.　　At the same time, operators in the background can be queried whether to be in the state of being called, but can not find out which number is called, so, even received the user of the call to the unknown complaints, operators can not be forced to cancel directly. The reporter also learned from the operator, set the caller to pay a certain fee for the call call, such as Beijing mobile users to call their own phone to Beijing, a call to call the cost of 0.2 yuan per minute, so generally few people for malicious harassment for the purpose of the call-forwarding settings. A line of people in the industry that the call transfer behavior is generally occurring in a certain relationship between the telephone, but also does not rule out the caller to enter the number error or other reasons caused by the unknown identity telephone call to turn the phenomenon, although the owner of the call will not pay for the call call transfer fee, but frequently received calls that do not belong to themselves,　　It is also a kind of harassment for users. Call forwarding business is easy to open, but cancellation is difficult. Operator customer Service told reporters that if you encounter an unidentified phone call to the situation, want to cancel only two ways, one is through the call into the phone to call the caller's phone number, and then through SMS and other ways to get in touch with each other (SMS business will not be called), by the other side of the initiative cancel call to set　　The other is to know the caller number, ID number, customer service password and other details, after the operator can be forced to cancel. Liang, a telecoms industry expert, said that while it was difficult for operators to limit the call-forwarding behavior from a set level, operators had an obligation to do more to address the complaints of unidentified calls.