Online purchase regret right into the decoration

Beijing News (reporter duo Xue

昳丽) "New Extinction Law" Implementation Hundred days, the most vocal star terms are difficult to implement. Yesterday, http://www.aliyun.com/zixun/aggregation/33138.html "> China Consumer Protection Association released the" New Elimination Law "Implementation of the online survey results showed that up to 71.45% Consumers of three packs of goods policy implementation dissatisfaction. 7th no reason to return goods demanding, cumbersome procedures, but also 7th return to the provisions of the article reduced to furnishings.

A total of 18,227 valid questionnaires were received in this survey. The results showed that the Netizen's awareness of the "new Extinction Law" reached 83.19%, and 53.73% of netizens believed that the impact on consumer life was "very large" or "relatively large".   7th no reason to return the goods, from the "new law" issued to become one of the hot topics of consumer concern, the net purchase enterprises set the returns clause or procedure to consumers to exercise the right to regret the rights caused damage. According to the results of the survey, only 4.92% of Internet users to implement the "New elimination Law" 7th no reason to return the situation "is not satisfied" or "very dissatisfied." The main reason for Internet users ' dissatisfaction is that they are demanding the return of net-purchase enterprises and the cumbersome return procedures. A consumer told the Beijing Business newspaper reporter, once in a large electric dealer shopping, but to the failure of the computer to return the need to call the manufacturer to issue a test report. If you want to return the goods without reason, you need the consumer to bear the cost of the goods 10%.

The main reason for the difficulty of the right to regret is to define the problem. Yesterday, Beijing Commercial newspaper reporter in the mainstream web site survey found that more than half of the enterprises do not support gold, jewelry, watches and other precious goods and cosmetics products unreasonable by Exchange. An enterprise related responsible person thinks, the valuables in the transportation process will appear the loss, the consumer, the enterprise as well as The courier company in the commodity distribution process is very difficult to achieve the standardization of the process, in order to evade the loss, the valuables is not suitable for returns the commodity.

In addition to the right to regret, the implementation of three packs of all goods is another bright spot of "new Extinction Law". The results show that the "new law" implementation, the operator can consciously bear three packs of responsibility accounted for only 21.3%, and up to 71.45% of the operators are willing to bear a small part of the responsibility or refuse to bear three packs of responsibility, which in line with the return conditions, the merchant only replacement or repair accounted for 41.85%, In accordance with the replacement conditions,Businesses only repair accounted for 12.5%, the operator for a variety of reasons to refuse to bear three packs of responsibility accounted for 17.1%, most operators to fulfill the three packs of responsibility is not positive enough.