Poly-Mei Excellent product coupons Retreat single customer service call system failure to send coupons

Wu in Poly-mei excellent product micro-letter on the public number of 50 yuan voucher, then use the voucher shopping, mended the next day to find orders were canceled, Wu Ms. Complaints for nearly one months unresolved.

Beijing Morning News reporter recently called poly United States excellent products, customer service frankly at that time http://www.aliyun.com/zixun/aggregation/6516.html "> system failure, resulting in a mistake to send some vouchers, the company found the situation in time to cancel the transaction."

However, only two hours after the Beijing Morning News reporter intervened, Ms. Wu received a 50-dollar voucher for the compensation of the beauty products.

Event：

The voucher shopping is invalid

With the development of new media, some electric dealers also in the micro-letter public number is not regularly launched activities, using the way to send vouchers to attract consumers. October 22 This year, Ms. Wu through the Micro-trust Circle of friends involved in the launch of the United States excellent products related activities, lucky to have 50 yuan voucher.

The sky fell "small pie", Wu very proud, hurriedly into the United States excellent products website, buy two lipstick, a total of 52 yuan, in the use of 50 yuan voucher, she also successfully paid through micro-letter 2 yuan, online purchase order number is generated. The next day, Wu opened her mobile phone but found that the micro-letter payment of the 2 Yuan was returned, she immediately called the United States excellent products, but was told that their orders are invalid. "My order number is generated, how can it be invalid?" "Ms. Wu entered the account. The query found that her order was indeed in the" invalid "column. "Customer service said that because of their system failure, the previous send me 50 Yuan voucher is invalid, so the order was forced to cancel." ”

Doubt：

Consumer suspected personal Information quilt

Ms. Wu told the Beijing Morning News reporter learned that she was fooled, she has four or five times to the United States excellent products complaints, "the other party initially said will be registered to see if the compensation of 50 yuan voucher, and then changed to say that I had to restore orders before, but now nearly one months past or no results." "" In fact, the two lipstick thing, and is originally a winning, but the United States and the quality of the product repeatedly to promise but not cash, people uncomfortable! "And let Wu in the heart of the drum is," I draw and order, I need to fill out the name, mobile phone number, address, and so on, they a ' system failure ' pushed past, even an apology did not, really doubt their motives. ”

Solution：

Poly-Mei Excellent product compensation 50 Yuan voucher

A few days ago, Beijing Morning News reporter to call poly US excellent product customer service, customer service inquiries after the response to the order, the event did send Ms. Wu 50 Yuan voucher, but later found to be a system failure, "that is, she did not win, but the system has sent her vouchers, the company behind the discovery in time to cancel the voucher validity, It was also explained to the client. ”

Since the voucher is sent by mistake, why not give the consumer an apology or corresponding compensation? Customer service did not respond positively. For Ms. Wu said the United States has given the "compensation 50 yuan voucher or restore orders" commitment, customer service said will contact the relevant departments to verify.

Half an hour later, Poly beauty products customer service call Beijing Morning News reporter, said that after verification, November 5 company website Online customer service has promised to Wu to compensate the corresponding vouchers, but I do not know why Wu suddenly off-line, so no contact. "I would really like to find a reason, I have to leave a list and complain when the mobile phone number, if they really want to compensate, why not contact me?" Ms. Wu to the explanation in distress. More than 1 o'clock in the afternoon that day, in Beijing Morning News reporter intervention Two hours later, Wu said, her mobile phone received poly beauty products sent 50 Yuan voucher.