Risk Management in Shop management let you face the crisis calmly

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Risk management: Also known as crisis management, is how to minimize the risk in a certain environment of the management process. Just like when your business is in danger, how to use some PR means to reverse this trend, our losses to the minimum, or even the loss of profit. Change the original bad valve into a chance for us to publicize, and get a better battle performance through the process.

What are you most concerned about when we run the shop every day? Nine out of ten answer for more money. Everything we do every day, it's all about making more profits, but actually we're looking at a situation where earning money is actually just a result of what's going on, and in this process we're going to do a lot of things, and in the process we're going to meet all kinds of situations and all kinds of people, Have you handled it well in the process? Is the result different? If we are in the process of management of shops, customers and possible conditions to be properly managed, to minimize our risk to the end of the cost and the profits to go with those who do not think of these sellers to go better than the effect certainly much better.

Here we will talk about risk management, I have three aspects of this to make some analysis and the last few small suggestions, I hope to be able to share, but also ask you to advise:

First, you have to be able to identify the risk of discerning (consider my store there is a risk where), such as customer satisfaction, every day so many buyers are fully satisfied? Logistics risk, whether delayed, damaged, lost. Supply risk, is our supplier stable? Inventory risk, how much of our warehouse backlog, baby? Customer service risk, what should I do when our customer service resigns? Risk identification is the first step of risk management, only in understanding the various risks on the basis of the prediction of its possible harm, To choose the effective means to deal with the risk.

In the process of identifying risks we should also pay attention to a few details: first, evaluation, to pay more attention to evaluation. Invite loyal old customers to give us a feedback, tell me his use of feelings; in the middle of the evaluation, it is necessary to timely to deal with timely adjustment, for objective reasons can not be timely delivery in the shop to explain or to the customer description, in advance to the customer an explanation.

Second, you need to your store in the risk to do to assess, I simply recommend two kinds of risk assessment methods: The probability of predicting risk, the intensity of the forecast risk! And the individual believes that the high frequency of shop operation is the risk of logistics risk and credit risk, shop operation of the greater intensity of the risk is the product backlog, credit risk, Financial risk.

Third, in the face of risk we should deal with, to cultivate the ability to identify and assess risk, to establish the risk of early warning mechanisms, such as a cosmetic shop in the Olympic Games, cosmetics can not take the aviation and railway, in the store notice can only send express bus. The probability of risk reduction, the early detection of the risk, and the level of processing of the risk can affect the cost of each loop.

The following points are very noteworthy is also in the shop risk management plays an important role in the operation method, as detailed in the shop baby description, put some details in the description of the baby, the quality of the product itself (quality, authenticity), specifications (capacity, size, volume), and other aspects (use of methods, use effect) Must be honest to write clearly, the additional aspects of goods should pay attention to discount information, contact details, after-sales service to be accurate, clear, in place. More on their own baby to do objective baby pictures (the image of the objective details also want to tell the buyer clearly). Preparation before shipment (be sure to check the goods before shipment). In the logistics risk selection of good logistics companies, to prevent the supply of risk should pay attention to the stability of suppliers.

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