Save the new express industry, need to seize two roads

February 8, Beijing Tongzhou District court hearing a bizarre "switch case": Courier agent and fake customer signature rejection, manager unpacking switch, driver fence, a full set of assembly-line, mobile phones, computers and other valuables in the express link into bricks. (February 14 "Changchun Evening News")

Tipped off, unpacking the switch, the original envelope, refused to return, special fence ... From the courier to the business Point manager, and then to the truck driver's "professional", the formation of a clear division of labor, close to the crime line. This staff collusion, mobile phones, computers change bricks of the switch behavior, is only the current express industry, one of a variety of strange elephants.

In recent years, with the rise of E-commerce, Express has become a basic service industry involving millions of households. However, the rapid development of the express industry, increasingly disorderly elephant cluster, outstanding performance for four sins: express slow delivery, delay into common, the item security is not guaranteed, the message is often lost, signing a bill can be opened, refused to inspect the terms of the Overlord, insured amount is arbitrarily set, after the incident refused compensation. In short, express business exists in the switch, lost pieces, damage, wild speculations, difficult to claim and other outstanding problems, has made customers complain, have striking.

The delivery industry is plagued by chaos and inadequate regulation. With the express industry four sins day dust, express industry management lacks "hard department", the lack of supervision "attributes", the punishment lacks "hard lever" contradictions also highlighted. According to China's postal law and related regulations, the express industry's regulatory departments, including postal, industrial and commercial and so on. Post Office is responsible for the supervision of the express market, the business sector is responsible for the investigation of unlicensed, unlicensed, beyond the scope of operation and other illegal business practices. However, the general provincial postal Management department only dozens of people, the face of hundreds of thousands of express companies and their franchise chain stores, the power of the regulatory department appears very weak, often helpless, laissez-faire. and the association received consumer complaints, only coordination, supervision, no administrative punishment right, treatment is very pale. Although the state Post Office has promulgated the "express Business Operation guidelines," The timeout to take pieces, savage sorting and other irregularities have made specific technical requirements, but did not set specific penalties, the relevant claims are also very vague requirements, the implementation of the difficulty can be imagined.

In this regard, China Express Logistics Consulting Network chief consultant Xu suggested that in the current legislation on the basis of additional services, compensation and other standards of judicial interpretation, so that consumer claims law.

To save the emerging express industry on the road to market economy, the key is to seize the strict regulation and encourage free competition in accordance with the two. The so-called strict supervision by law is to establish and improve the relevant laws and regulations on the basis of the implementation of laws and regulations, and strengthen the active role of the regulatory department, so that express chaos without refuge. In particular, the franchise stores, not only by "a rental room, a table, a telephone, a few relatives and friends," You can do express company. And the so-called encouragement of free competition, is to carefully build good faith enterprises, enhance the loyalty of employees, enterprises and employees should be based on the letter, in the consumer choice to achieve the fittest, survival of the fittest. Standardize the express industry, improve service quality, can not be separated from the market competition this "hand" exerting force, using market means to solve the problem.