Shentong is alleged to protect loss: 7000 Yuan Zheng damage only compensation 300

Data map Mr. Huang through Shentong Express consignment a value of 7000 yuan Zheng to Nanning, paid 300 yuan insured fee, but after the Zheng was damaged, Shentong franchisee said only 300 yuan, the two sides negotiated one months without fruit. Yesterday, after Shentong headquarters coordination, franchisee finally refund the full insured fees and freight, and the parties will pay 1000 yuan compensation. And for the salesman said "protect loss", the headquarters denies this provision. But the reporter again last night to call the franchisee's salesman, the other side still said the company's insured fee is "loss protection." Courier show damage from the consignment guzheng so far, time has been more than a month, but Mr. Huang's damaged guzheng is still placed in the Shentong Express warehouse. "They only pay 300 yuan, but I insured is 7000 yuan ah." Mr. Huang was very angry. Things have to go back one months ago. April 6, Mr. Huang through the Shentong Express consignment to Nanning, because of the fear of more than 7,000 Yuan Zheng Road there is a mistake, courier specifically asked Mr. Huang to its insured, finally, Mr. Huang paid 300 yuan insured fees, freight 80 yuan. A few days later, Guzheng arrived in Nanning. When receiving the goods, Mr. Huang's friend called him and said that there was damage to a corner of the zither, and took photos to Mr. Huang. Mr. Huang for his lucky to contact the Shen Tong, unexpectedly, Beijing salesman said that the 300 yuan is the function of the insured fee is "protect loss". The insured fee should only be lost "what is the" loss of protection "? What is the meaning of the insured fee? Mr. Huang can't understand shentong salesman's reply, let a friend refuse to receive goods. Guzheng in Nanning after a few days back to Beijing, finally by the Beijing Transit Department to Beijing Yabao company. Huang said, Zheng arrived in Beijing and he has been communicating with him is the Yabao company, "at first they insisted on not compensate, later said that the maximum compensation of 300 yuan." I went to the shop to consult, maintenance of a corner will cost at least 2000 yuan. "The two sides have been on the issue of compensation." Reporter from Shen Tong headquarters learned that Beijing Yabao Company is a franchisee in Beijing. Yabao Company A responsible director said that if the goods are lost after the insured, the company will pay compensation, if only damage, the two sides to negotiate a solution. Shentong Headquarters customer service director Wang told reporters that the insured fee is only for the purchase of an insurance, if lost, will certainly be in accordance with the insured amount of compensation. If the damage, the two sides to negotiate in person, the extent of the damage to negotiate the specific amount of compensation. Headquarters involved in the successful compensation reporter inquiries March 1, 2013 the implementation of the latest "express Market management measures", found that the 20th clearly stipulates that "in the process of courier service, Express (mail) occurred delay, loss, damage and inconsistent, operating express business enterprises should be in accordance with the user's agreement, according to the law to compensate." The enterprise and the user does not have the stipulation to the compensation matter, regarding buys the Insured Express (mail), should according to the insured amount compensation. "Yesterday 5 o'clock in the afternoon, Shen Tong headquarters to reporters back, because the handling of the matter has been Beijing franchisee, the headquarters had been mistaken for Mr. Huang only insured 300 yuan, later learned that is 300 Yuan Insured 7000 yuan. "After the truth, headquarters urged the franchisee to refund the premium, freight, and compensation of 1000 yuan." "But Shentong headquarters denied that the company has" loss protection "provisions," may be the franchisee salesman is not familiar with the company regulations, we also apologize. " But the reporter 6 o'clock last evening more call Yabao Company's salesman, the other side still said the company's insured fee is "protect loss."