Small head talk about medical promotion online service guide skills

Source: Internet
Author: User
Keywords Online customer service medical promotion
Ask age, sex in consultation process:
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Asking Age:

A, under 20 years old-poor sense of disease, can be more from the dangers of indoctrination, push activities

B, 20 years old-30 years old-more than the disease itself, more likely to cure the needs after the normal counseling, guided inspection, push activities, push experts

C, more than 30 years old-for entanglement in the disease principle, curative effect, treatment details, hospitals, experts, to consult the doctor request higher.

Ask Sex:

Male-Dialogue concise, brief, direct, high attendance rate.

Women-Dialogue details, slow thinking, a euphemism, a relatively low rate of visits.

Find a breakthrough in the consultation process:

To find a breakthrough can be understood as a reason for patients to visit the hospital. To understand the needs of patients to consult, the treatment of disease in the process is not perfect place, as a starting point for the guidance of a doctor to find a reason.

For example: 1, the appearance obvious symptom, did not examine, lets the patient examine.

2, check, find no reason, let it perfect inspection.

3, treated, the effect is not good, let it try another way of treatment.

4, in the small out-patient treatment, the effect is not good, you can push experts.

5, economic constraints, you can push activities, first check, and then consider treatment details.

After the completion of the appointment of some of the aftermath, including bus route inquiries, reminding on time to see a doctor, the road to pay attention to safety, luggage, such as good custody. Let the patients feel the hospital service in place, improve the rate of attendance!

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