South Airlines ' refusal of passengers concerns the captain's alleged abuse of power

3 passengers after boarding a temporary change of seats, and the crew dispute, the captain of "flight safety" as a result of the police to take the passengers away, and refused to return to the aircraft-the June 9 of this rare domestic South airlines "refusing to hire" incident, causing concern.　　Is this the "maintenance of security" or the captain's "abuse of power"? June 9, passenger Wang Ziqi and other three people aboard China Southern Airlines (600029) company CZ6800 flight from Kunming to fly back to Shanghai. Boarding pass information shows that 3 seats are located in the rear of the cabin.　　After the registration, 3 people saw the economy class first row left and three vacancies, want to change seats. "Because of the customer's help in advance check-in, so do not know the seat is very back, and a companion for physical reasons want to sit in the front row, so the way bumps will be smaller." "Wang Ziqi 11th to reporters," Just sit down soon, there is a crew walked to say, this is the high-end class area, is left to the economy full price ticket passengers, and asked us to sit back. Wang Ziqi and others immediately said they were willing to take the cost to upgrade the space. However, the crew explained that the lift is a matter on the ground, the aircraft can not handle. The passengers asked the ground staff to go on the plane, "but after less than 5 minutes, another person came to us and said," Please sit back, you say nothing. Wang later learned that this person is the captain. According to her, the captain also said to the passengers of the whole cabin, "these three people do not cooperate with us to work, we do not fly to Shanghai."　　"Considering the feelings of other passengers on the plane," Wang Ziqi and his companions returned to their seats in the back row. Unexpectedly, about 5 minutes later, the cabin sounded the radio: "The ground police will come up to carry out official duties." Then the three men were taken off the plane by the police. After mediation, Wang Ziqi agreed to apologize, but the captain did not agree to their return to the machine.　　Wang Ziqi 3 people had to change to other flights to return to Shanghai. Reporters on this matter to the Southern Party Committee of the Ministry of work to verify that the department's response said: "3 passengers occupy is the air police position, the air police is the police sequence, that position close to the cockpit, can not be casual to visitors." This is clearly contradictory to what the passengers are reflecting. According to a passenger complaint, the attendant told him that it was occupied by the "high-end class area", "This position is reserved for the full price of the economy ticket passengers." [Page] reporters asked: "Even if the passengers accounted for the air police position, but after the captain intervened has returned to the original seat, but also affect flight safety?" Why have you been ' refusing to hire '? "South Airlines response said:" Passengers sit back in the word, is the passenger's opinion. The reporter asked again: "What is the actual situation?" "The other side responded:" We are not at the scene, do not understand the situation. But to be sure, the captain is not easy, not because the passenger behavior affects the flight safety, the impact of the flight later operation, the captain will not be random alarm. Involved in flight safety, not only the captain has the right to call the police, but also other passengers have the right to call the police, because of this, the ground Public security Department will arrive at the planeActing。 "For the southern Airlines" refusing to hire "incident, the two sides diverging, public opinion on both sides also held a lot of controversy. But an indisputable fact is: passengers bought tickets, check-in, through the layers of security, engaged in the two sides of the statement after boarding also did not obviously endanger the safety of words and deeds, but was taken off the plane, and was refused to boarding again.　　Among them, issued the "zhukeling" of the captain's behavior, is the focus of attention. Supporter, deputy Dean of the School of Public administration at Sun Yat-sen University, says the captain's judgment highlights the question of how the captain's power is exercised.　　Aircraft as a special means of transport, the risk of its judgment is not the general flight attendants and passengers can make, the captain, who plays the important role of "Captain" and "Judge" in the cabin, plays an important role in guaranteeing security, and should endow it with high power and responsibility from the law and system, and give full respect to its authority. But the captain's power cannot be a free vent. "In this event, from the basic situation that the passenger reflects, the captain of the passengers do not comply with the rules of the behavior of excessive, the passengers have to sit back after the request, in fact, flight safety no longer constitute a threat, the captain is still using the power of alarm, the passengers to drive off the plane, it is suspected of abusing　　"Supporter said. "This incident is an education on how to strictly observe the rules of the passengers and how to properly exercise the power of the pilot," he said. "Experts believe that the airline should strengthen the internal staff training and education, and including the captain of the crew should strengthen self-discipline, improve personal self-cultivation and professional ethics."